Support Ticket System not working

I tried to send a support ticket and it bounced back. I also tried the online chat and couldn't get through. How do I communicate with support??
 
We have received your ticket and concerned person will update you in ticket as soon as possible.

Between our live chat is up and working, we are getting chats from other clients. To contact us on Live Chat Click Here or you will find Live Chat link on our website http://jodohost.com
 
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