Suspended Accounts

V

VORTRIS

Perch
I have a couple accounts that are suspended since they have not input their credit card information. They have sent me checks for the entire year so when I unsuspend them for the reason that they have made a payment they are again suspended the next day. How do I go about making it so they do not get turned off daily and me having to get them back up again?

I guess these ones are not wanting to give credit card information online.

Thanks,
Fred
 
There is a button to "apply credit" you can give the amount credit, using the drop down select check, then in info put the check #
 
There is no credit button since they have not input their credit card information. There are credit buttons on all other accounts however. I think that is what is throwing me off.
 
From your reseller admin, do a search, put nothing in, and click the search button, then find the account, scroll to the right and there should be a credit button here.
 
Understood, I can see three icons under the "Controls" column however the 3 icons under "Billing" are not there the 3 icons under controls are login, suspend and delete. Thats it. Only the ones that have already entered credit card information show the other icons.
 
Odd, I have credit buttons, and don't have CC details for anyone as I don't really bill anyone in my accounts, can you send me a PM with your reseller name, and one account needing a credit, and how much credit is needed?
 
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