Switch Failure update - Resolved

Stephen

Stephen

US Operations
Staff member
Win23
Win24
Win25
MSSQL1 Cluster1
MSSQL1 Cluster2
MSSQL5
Web6/Unix9
Web9
Mail1 cluster1
Mail3
Mail7
WinVPS6/8/9/10/15

CF1 Cluster2
Web1 cluster2
CP Cluster2
MSSQL1 Cluster2 (listed twice I think)


We have called in DC staff to get this changed ASAP
I had just come back to Texas yesterday(whoops that is day before yesterday now) to visit with family.
I tried remote restarting the switch to get it up but no luck on that for even a temporary fix.
 
Re: Switch Failure update with servers down list:

Since this is a physical port switchover there will be some servers to come up in a delayed fashion when they start restoring service, we will work to get them all up ASAP.

This is a 48 port switch that has failed, luckily it is the LEAST full of all our switches that could fail.
 
Re: Switch Failure update with servers down list:

Stephen said:
Since this is a physical port switchover there will be some servers to come up in a delayed fashion when they start restoring service, we will work to get them all up ASAP.

This is a 48 port switch that has failed, luckily it is the LEAST full of all our switches that could fail.
Click to expand...

The switch is being mounted in place right now, configuring and moving of ports will happen starting any moment, servers will be coming up within the next 15 minutes.
 
Re: Switch Failure update with servers down list:

We are having to fully remove the old switch from the rack first due to some wiring issues in allowing the old to be removed if we put the new switch in, so it is taking a bit of additional time but will not result in maintenance later to remove the dead switch.
 
Re: Switch Failure update with servers down list:

Web6 and winvps9 are up and running!
 
Re: Switch Failure update with servers down list:

Win25 up now as well.

Edit: and win24 now.
 
Re: Switch Failure update with servers down list:

All but win23 and winvps15, and the cluster2 servers are up, we are working on these servers specifically now.
 
Re: Switch Failure update with servers down list:

All up now except cl2 cp, mssql1 and web1, they will be up very soon, in the next 10 minutes.
 
Re: Switch Failure update with servers down list:

cL2-mssql1 is now up only CP remains and it will be up soon.
 
Re: Switch Failure update with servers down list:

CP has been up for a while now but I was speaking to the datacenter staff thanking them greatly for the prompt service and good communications through this ordeal.
 
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