Tickets not being answered

[talawa]

hi guys

I am submitting tickets and getting no reply for days. can you look into this please as matter of urgency.

Tickets:

24812
24019
24812

Aron
talawa production

 

[Rajneesh]

Hi,
Well I cannot find the ticket no:s you have sent. Did you send it to [email protected] or to [email protected] ? Although I have checkd both of them. Also the ticket no: 24812 has been given twice..

 

[Wayhome]

I submitted an urgent ticket (21774) on June 11th, 2004 (and even sent a private email to Yash about it on the same day), but to date (July 7, 2004), I have not received a reply.

Many users have praised the quick support that JodoHost delivers so I wonder why my communications were ignored. Did I miss something? ?(

 

[Rajneesh]

I am not sure how this ticket remained unanswered this long, sorry for the inconveniences. This has been taken care of.

 

[snooper2]

you're not alone... here's another urgent ticket thats been open for about 2 days now: #24805

pls, asap.
thanks

 

[seventure]

I'm not even getting a "Ticket Confirmation" message for one sent 2 hours ago. Any word?

 

[Yash]

Please use the CP ticket system to submit tickets for the time-being. There is an issue with the CP mailer.

snooper, please bump up your ticket and it'll be looked into immediately

 

[seventure]

my whole CP seems to be missing now. Gives me this message

HTTP Status 404 - Servlet psoft.hsphere.CP is not available

 

[Yash]

Yes, we are aware and are working to bring the cp back up

 

[talawa]

I will email my tickets directly to support email for the meantime

 

[Stephen]

Any time tickets are not replied in a 24 hour period you will be best to send an email to [email protected] to have it resolved more quickly. Some issues take longer than others to resolve, some require going to the developers. When it has to go to the developers it can take a week for us to get an answer. I am going to personally start checking every ticket over 24 hours old to see that it has been handled, and if it has make sure you get a reply on why it is taking so long to get it resolved.