TT, from On Hold to Awaiting Reply

[Underdog]

Hello,

Please, help me understand this...

Earlier on, I asked to put this Ticket "On Hold".(EMU-71288-480)

Now, I decided to keep at it...and added a new reply.
Yet, it's still showing On Hold, and I think it should be showing Awaiting-Reply...cause I re-opened it.

Is there a way to make sure it shows up for Support people as "Awaiting-Reply"?

Otherwise, how do I know it will not be forgotten there...if there is no warning it should be answered??...


Thanks guys.

 

[Stephen]

we manually haveto set it to awating-reply.

I am checking it out now.

 

[Underdog]

Please, we are in a tricky situation now!!!
We need someone to look at this ticket URGENTLY!!!!

EMU-71288-480

Thanks

 

[yogesh]

hi,

Your issue has been resolved and ticket EMU-71288-480
replied.

Thanks