kmtsystems
Guppy
I am getting more disillusioned with the support the more I deal with them.
Last week I found one of my domains had no webstats since 15/3/06 so I asked for it to be fixed. The response was that I had turned off transfer logs and it was my fault. (Which I hadn't done) Meanwhile I had found that none of my 50 domains had stats so i raised another issue to get them fixed. Response was that I needed to say which accounts they belonged to. This confused me as obviously all 50 belonged to my reseller and if you logged an issue for 1 domain they don't ask that. So I gave them the info and it was sorted.
Next problem was using AWSTATS. I found that there were errors when accessing the page so I logged an issue to get them fixed. At the same time I asked why there was a password. I was told unix don't have one but windows do and it could be removed. I logged a separate issue to get the password removed as it was different to the issue making awstats work.
The response I got was for the support guy to tell me not to log duplicate issues and that you cannot remove the password. I replied that the other guy said you could so please ddress it.
Response was to say this issue was closed because they fixed the stats on the other issue! There was no attempt to resolve the permissions issue.
It seems that there is no attempt at doing what I want or to make life easy or to accept fault .. just to make it hard. Why?
Last week I found one of my domains had no webstats since 15/3/06 so I asked for it to be fixed. The response was that I had turned off transfer logs and it was my fault. (Which I hadn't done) Meanwhile I had found that none of my 50 domains had stats so i raised another issue to get them fixed. Response was that I needed to say which accounts they belonged to. This confused me as obviously all 50 belonged to my reseller and if you logged an issue for 1 domain they don't ask that. So I gave them the info and it was sorted.
Next problem was using AWSTATS. I found that there were errors when accessing the page so I logged an issue to get them fixed. At the same time I asked why there was a password. I was told unix don't have one but windows do and it could be removed. I logged a separate issue to get the password removed as it was different to the issue making awstats work.
The response I got was for the support guy to tell me not to log duplicate issues and that you cannot remove the password. I replied that the other guy said you could so please ddress it.
Response was to say this issue was closed because they fixed the stats on the other issue! There was no attempt to resolve the permissions issue.
It seems that there is no attempt at doing what I want or to make life easy or to accept fault .. just to make it hard. Why?
