Warning (Approaching resource limit) Emails Missing

[dman]

Hey Guys,

I had an email bounce to a client of mine on mail6 today and I went to investigate the cause and found his account was close to the limit. Usually I get a Warning (Approaching resource limit) when any email account gets close to the quota but I haven't gotten on since 1/10/11. I haven't made any changes, verified the settings in Hsphere, and checked my spam folders. Any idea why I didn't get this warning? Maybe an issue with coming migrations? Thanks!

 

[Stephen]

Hey Guys,

I had an email bounce to a client of mine on mail6 today and I went to investigate the cause and found his account was close to the limit. Usually I get a Warning (Approaching resource limit) when any email account gets close to the quota but I haven't gotten on since 1/10/11. I haven't made any changes, verified the settings in Hsphere, and checked my spam folders. Any idea why I didn't get this warning? Maybe an issue with coming migrations? Thanks!

Hi,

We didn't stop sending them for migrations, tickets are a bit heavy right not so maybe forums are best for this as it is a bit lower priority

We'll have to check into it, but I know on cluster1 and 2, I have gotten the automatic notices and copies in recent days.

 

[dman]

Hey Stephen,

Thanks for the quick reply! Yeah, I was thinking I would subit a ticket as well. But I'll wait if we can look into here. I have never missed one of these emails so it was strange that I didn't get one for this account. Some things have been picked up recently by Google's spam filter (I'm forwarding there) but I didn't find it. Is the only setting I need to check in Hsphere on the reseller portal: Settings > Notifications > Email Notifications? Any help is appreciated. If I don't get these emails some of my clients will go over and not be happy. Thanks!

 

[tanmaya]

I've restarted this process responsible for this mailing. Let me know if this fixes it for you, assuming you are a cluster 2 client..