Why would ftp access be changed?

W

windsurfer

Perch
I recently tried to ftp to my client accounts. But, now it says that there is no folder at the location where they always were. Has this happened to anyone? I am pretty upset that I cannot access my clients accounts!
 
As I don't have any idea what you are talking about, I am not sure how I can help you here. You would be best to submit a ticket.

FTP on windows is just one account, unless you request us to make more, sometimes the ones that are created have permissions errors arrise, it is inevitable as they are not controlled by the control panel. But I don't know if that is the situation or not. Please submit a ticket.
 
I did post a ticket, but I have posted three tickets before this one and none have ever been answered. I used live chat but there was no help there either. That is why I posted on the forum. The tech said that the folders were now part of the root, and not subfolders of the reseller acct.
I find this very strange. Why would they have been moved?
I tried to access the via various login names suggested by the tech, but nothing worked. ?(
 
I am not sure what your are saying, can you please come to livechat with the subject, talk to stephen about ftp.
 
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