Win5: IIS metabase rebuild

[Yash]

Dear Customers

We have had a major issue on Win5. IIS's metabase had become serverly damaged following an ill-fated upgraded to the latest version of HSphere last week. This problem only came to full light 18 hours ago to us and our team has been working continuously to prevent any downtime from happening.

We are at the moment left with no option but to rebuild the IIS metabase from scratch using an automated script. The PSOFT HSpherw 2.4.1 upgrade has caused too much damage to the IIS metabase file. Sites will be unavailable over the next 120 to 180 minutes as this rebuild progresses

We greatly appologize for this incident and any assosciated downtime. We will be looking into the cause of this extensively to prevent a reoccurance. Please feel free to contact our support team during the rebuild. All customers will be elegible for credit as per SLA on this month - please email [email protected]

 

[Yash]

We are in the process of reinstalling Windows 2000 on Win5. This should take 30 minutes from now. Recreating IIS meta should take another 1.5 to 2 hours from then

The reinstall will take care of all long standing issues especially the one with trapable errors

 

[Stephen]

It looks like it will still be another 2 hours. We have been working on this non-stop.

 

[Yash]

We are having major issues with PSOFT on getting the reinstall correct. I am sorry, I understand this is frustrating but we'll get there and get there soon

 

[Yash]

Sites are being re-added now. Customer's will see a Directory Listing denied error when their site has been readded. Your data would be copied over within 60 minutes after that process. You can take the step of doing it yourself or having your name bumped by submitting ticket