Win5 - Issue Resolved

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Yash

Bass
Dated: November 18, 2004

We have the Win5 issue finally in control. Since late afternoon, there has been a major issue in the metabase file of IIS causing intermittent outages on Win5 since.

The problem was that the metabase file was incorrectly handled, either due to a mistake from our part or from the part of PSOFT (who also recently has been working on the metabase file). The issue went unnoticed till the corruption became severe enough to cause problems. We greatly appologize for this. We are going through our logs to see who could have exactly caused this issue and put procedures in place so this NEVER happens again

For the moment. Domains added after Octover 15 (4 weeks ago) will not be present in IIS but their files are intact on D. Please simply submit a ticket with your domain and we'll add it manually. We are already in the process of doing that ourselves.

Right now, the hsphere-win5 link (for Control POanel) is broken and we are working to resolve that shortly. Customers are free to claim SLA credit for this issue
 
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Just to let customers know. We have come to the conclusion that this entire mess was caused by Hsphere, most like 2.4.1 Patch 4 which we upgraded to recently and which PSOFT has withdrawn.

At the moment, the following is happening:

1) Shared SSL not working
2) Some sites added within last 2 weeks on Win5 are having issues

PSOFT will be looking into these issues shortly and we expect them to correct them within the next several hours. We have tried everything, EVERYTHING possible to fix these issues. They are purely Hsphere related

We are sorry for what has happened. We are going to be bringing this up with PSOFT management after this is fixed

We'll be offering 100% compensation to customers affected by this issue for this month

For customers that are down and need to be urgently up, we can open a new account for them on Win7.
 
PSOFT is currently logged into server and working on the metabase file again

You may notice your sites become unresponsive for a few minutes
 
IIS is being restarted a few times by PSOFT to carry out some updates

EDIT: PSOFT is continuing work on this problem. You may see another set of restarts over the next 30 minutes.
 
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