Recent content by BorderWeb

I just wanted to jump in here. I'm a bit of a tight wad. But I would be happy to support the jodo crew and pay DOUBLE what I'm paying now.... ... if it ment better mailserver reputation. I'd like to use one of my IPs for all of the outbound mail from my reseller account.

I'm on mail9. I've been a loyal JodoHost Reseller since 2005. I don't believe any group of technical support people works harder for their customers than the Jodo crew. But this constant blacklisting is destroying my business. I'm in a small community and many local businesses use me for...

Thank you for your attention, Stephen. I sent a reply to the ticket with an example. I have many more. The ticket said *@*.* was bad syntax, but the instructions in the spam settings refer to the use of regular expressions. It's been working for years. The delivery failure will look like...

Oh. I misunderstood you. sorry... It does look like a good product.

I looked into it. I'm afraid teaching them to whitelist email addresses is alot easier than teaching them to use ClearOS. Much less time consuming overall... But the Whitelist-Blacklist is still not working on that domain , so they probably won't believe anything I recommend anyway. I just...

I gave this customer 30 days free hosting so they could find another hosting provider. I have *@*.* in the blacklist but mail - SPAM - is still coming through from senders not in the whitelist. On top of that all spam filtering is set to maximum. I have other accounts that are using white...

It's not fixed. Please please PLEASE let me use the whitelist and blacklist on individual email accounts.... mail is still coming in from senders not on the whitelist. How in the world are you letting mail through when *@*.* is in the blacklist?

Thank you Stephen I appreciate that very much and will look into it.

As embarrassing as it was, the meeting went well.... I refunded their money, and offered them 30 days free hosting to give them time to make the transition to a new hosting service. I asked them to let me prove I could stop all of their spam, while they shopped for a new host. Hopefully I can...

Thank you, Abhishek I have a meeting with the (former) customer this morning - to apologize, and refund their money. This (former) customer is a church. They are not too happy about receiving penis enlargement spams.. among others. A little prudish perhaps, but they were a perfect...

If I could simply have a white-list, black-list option, I can take care of it myself, and make money in the process. My perspective is this: My way, I make money and have happy customers... I've taken checks to the bank, and customers rave about my white-list scheme. The current situation...

Lost the customer

Today this is NOT fixed.... Customer is threatening to walk. I should not have opened a ticket about spam on this domain last week. The spam has gotten worse, and white-listing - black-listing stopped working. Customer is giving me till close of business today or wants refund on all hosting...

THIS IS FIXED... it was just database maintenance... no doubt part of Jodo's ongoing fight against spam.... I think I was a little anxious since I already took the money and made the promise............. Thanks Jodohost ! Anyway.... $$CHA-CHING$$ ! Another check, another happy customer, and...

Here's something interesting. I'd opened a ticket regarding excessive spam on a domain. (My customer asked if I could look into the problem.) The ticket reply told us what we all already know, so I told the customer we were working on it. He asked about the whitelist option, I gave him a price...