I apologize for being rude, I may have overreacted a bit. I did as per Ravi's instructions through the live chat and he asked me to login to the control panel and so I did and I did exactly as he said. He even confirmed the tickets were received and someone would get back to me shortly since...
When signing up there were some issues which were resolved and it wasn't a really big thing.
Then for support I asked Ravi, Salesman through the chat how I could submit requests and he told me to do it through the control panel and so I did about 3+ days back. Unfortunately they haven't...
Placed an order through the JodoHost website but when the payment page came up and I chose to pay by paypal, it gave some error. Because of this I click on the Live Chat button and speak with Ravi where he advices me to send manual payment by paypal to their account and I did so but he just left...