Anonymous Reseller Support

Our upcoming anonymous reseller support feature will be available only from ValueHost

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Does this comment from Yash mean that anyone on the lite host plan will not be given the option to have this feature even if they wanted to pay extra for it? Or are you saying it will only be included at no extra cost on the value host plan and up?

Just wondering.

Hi

No exact decision has been made
But yes, we do plan to offer anonymous support from the ValueHost plan onwards

Even if were to begin it from the LiteHost account, do not forget that the LiteHost account allows you only upto 10 accounts. To create unlimited customer accounts, you'd need to upgade to the ValueHost plan. That is the plan from which we expect resellers to actually be needing such support and where it would be profitable for us to provide it

We added LiteHost to our plan list with the aim that it'd allow customers who didn't want to pay the higher $35/month fee to signup, get used to the reseller plan, use up all their accounts and hopefully make enough profit or feel comfortable enough to go to next plan and expand their business

Has there been any finalization on the prices for anonymous support?

Also, hope you guys have plans to deal with probably the huge support load going to be generated from this.. I am sure every reseller would want to signup for this service...

ok, I completely agree with Ron. Any info would be appreciated.

Thanks for the quick response.

Hopefully I'll have enough revenue my self soon to move up to the value plan and take advantage of the extra features.

No finalisation. But as dicussed before on the forum, resellers would be charged a very nominal fee per customer (~ $1/month). That is to be decided still

We do not expect any significant increase in our support load. Most resellers simply just pass on tickets to us and instead of handling them indirectly, we'd be handling them directly.

However, we do expect some increase in load and we will be geared up to handle it

Yash said:

We do not expect any significant increase in our support load. Most resellers simply just pass on tickets to us and instead of handling them indirectly, we'd be handling them directly.

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I'm sure that's also because most of the problems are simply not solvable by a reseller. Anything else than a customer not understanding their control panel can't be done by the reseller basically