Problems with Mail4?

sonata

Perch
I am not able to get to mail4 through web mail or Outlook. One of my customers reported problems earlier today.

I have not had any problems getting to the other mail servers, only mail 4. Is there a problem with it?
 
I am not able to get to mail4 through web mail or Outlook. One of my customers reported problems earlier today.

I have not had any problems getting to the other mail servers, only mail 4. Is there a problem with it?

I have not seen any errors reported.

Can you please paste an error?
 
Outlook errors:

Task "NWSS - Receiving' reported error (0x80042108): 'Outlook is unable to connect to your incoming (POP3) e-mail server.


Task 'NWSS - Sending' reported error (0x80042109): 'Outlook is unable to connect ot your outgoing (SMTP e-mail server.

All attempts to go to mail4 time out. Also, all requests to get to my control panels are timing out.

I'm not having problems with other URL's.
 
How long has this happened? we are seeing some minor routing errors that may be causing this, they are not affecting most servers, only some, and not even all people on those few servers.
Outlook errors:

Task \"NWSS - Receiving\' reported error (0x80042108): \'Outlook is unable to connect to your incoming (POP3) e-mail server.


Task \'NWSS - Sending\' reported error (0x80042109): \'Outlook is unable to connect ot your outgoing (SMTP e-mail server.

All attempts to go to mail4 time out. Also, all requests to get to my control panels are timing out.

I\'m not having problems with other URL\'s.
 
The last email I received on my JH account was at 3:43 PM EST.

The routing errors could be the cause and might explain why I can't get into the control panels. Is it possible they could keep me out of a single email server?
 
I'm seeing the same errors from one network but not from another (home fails, work VPN works). It's only been happening for less than an hour. Here's a Trace Route from a failing network:
Tracing route to mail4.jodoshared.com [204.14.104.85]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 19 ms 7 ms 9 ms 10.38.64.1
3 9 ms 10 ms 9 ms gig2-2.austtxd-rtr2.austin.rr.com [66.68.0.61]
4 24 ms 29 ms 41 ms srp0-0.austtxrdcsc-rtr2.austin.rr.com [24.27.1
50]
5 16 ms 17 ms 17 ms gig2-0-0.austtxrdcsc-rtr4.texas.rr.com [24.93.
.150]
6 34 ms 20 ms 18 ms 72.179.205.37
7 24 ms 17 ms 22 ms tenge-2-4.car1.Houston1.Level3.net [4.79.88.25

8 42 ms 47 ms 37 ms ae-11-11.car2.Houston1.Level3.net [4.69.132.23

9 * * * Request timed out.
10 44 ms 55 ms * ae-1-100.ebr2.Atlanta2.Level3.net [4.69.132.34

11 58 ms 58 ms 60 ms ae-4-4.car2.Miami1.Level3.net [4.69.133.9]
12 63 ms 57 ms 64 ms ae-11-11.car1.Miami1.Level3.net [4.69.133.5]
13 59 ms 59 ms 69 ms INTERNAP-NE.car1.Miami1.Level3.net [4.79.100.4

14 55 ms 56 ms 57 ms border5.pc1.bbnet1.mia003.pnap.net [69.25.0.13

15 56 ms 60 ms 72 ms webhosting-9.border5.mia003.pnap.net [216.52.1
.66]
16 * * * Request timed out.
 
thanks for the reports tracert\'s can be most helpful.
I\'m seeing the same errors from one network but not from another (home fails, work VPN works). It\'s only been happening for less than an hour. Here\'s a Trace Route from a failing network:
Tracing route to mail4.jodoshared.com [204.14.104.85]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 19 ms 7 ms 9 ms 10.38.64.1
3 9 ms 10 ms 9 ms gig2-2.austtxd-rtr2.austin.rr.com [66.68.0.61]
4 24 ms 29 ms 41 ms srp0-0.austtxrdcsc-rtr2.austin.rr.com [24.27.1
50]
5 16 ms 17 ms 17 ms gig2-0-0.austtxrdcsc-rtr4.texas.rr.com [24.93.
.150]
6 34 ms 20 ms 18 ms 72.179.205.37
7 24 ms 17 ms 22 ms tenge-2-4.car1.Houston1.Level3.net [4.79.88.25

8 42 ms 47 ms 37 ms ae-11-11.car2.Houston1.Level3.net [4.69.132.23

9 * * * Request timed out.
10 44 ms 55 ms * ae-1-100.ebr2.Atlanta2.Level3.net [4.69.132.34

11 58 ms 58 ms 60 ms ae-4-4.car2.Miami1.Level3.net [4.69.133.9]
12 63 ms 57 ms 64 ms ae-11-11.car1.Miami1.Level3.net [4.69.133.5]
13 59 ms 59 ms 69 ms INTERNAP-NE.car1.Miami1.Level3.net [4.79.100.4

14 55 ms 56 ms 57 ms border5.pc1.bbnet1.mia003.pnap.net [69.25.0.13

15 56 ms 60 ms 72 ms webhosting-9.border5.mia003.pnap.net [216.52.1
.66]
16 * * * Request timed out.
 
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