This is the third time now a customer has emailed me that their website was returning "Service Unavailable". I already emailed support and they said it was fixed, but the site is still not responding. Same thing last week. Is there anything can be done about this? Do I need to move to a new server?
"Service Unavailable" on Win31
- Thread starter Sailor
- Start date
No - Frontpage is spawn of the devil, as far as I'm concerned. But maybe someone else on the same server? Yes, the response from support was that the "application pool crashed". But same happened again last week, and I have no way of knowing until a client calls. Then it can take 1 to 2 hrs to fix, which makes me look extremely bad. If the server is overloaded, will moving to a new server fix this?
Here's the most recent ticket number: RS #CMT-23755-203
Here's the most recent ticket number: RS #CMT-23755-203
Ari knew the ticket already
It is not overloaded, this is not an issue of overload, you can have 2 domains on one server and get an app pool crash
We are isolating this domain to its own pool, if it continues to crash(and there is a possibility that it will, because Ari moved it and then that one used a lot of CPU and stopped after a while), it may need a looksee on the code.
Stephen,
Thanks to you and Ari for looking into it. This should be a very low-usage domain; there's nothing complicated. There is an Access db, but even that is very small. I will scour the code this evening, but if you have any clues as to what script may be causing high usage that would be appreciated.
thanks
Thanks to you and Ari for looking into it. This should be a very low-usage domain; there's nothing complicated. There is an Access db, but even that is very small. I will scour the code this evening, but if you have any clues as to what script may be causing high usage that would be appreciated.
thanks
It may be another users code, in the case of Sailors, it was isolated to an 'abuse' pool for monitoring with 2 other sites only, and then I actually moved it 100% alone, so that if continues is known fully to be code on this side in question.
I'd recommend not spending time analyzing code, till you have a ticket in and confirmed it is isolated by itself fully.
now the reason I was asking bout frontpage is...the servers win9/10 on cl1 and win31, are having a weird issues that is exactly the same on all of them with frontpage extensions management. I have even reinstalled FP Extensions on win9 and the issue continues. I am trying to track it down, but it is being a pain, as FP always likes to be.
It is interesting you said win10, is that cluster1(my) or cluster2(go) win10?
(by my and go I mean domain prefix)
Oops, already scanned the code and everything seems cool - all connections and recordsets are correctly closed after opening, etc. There are no online forms.
There are a couple of JS libraries running slideshows - one of which runs on the homepage - but these shouldn't affect server performance; JS is processed on the client - correct?
I'll open a ticket to get my domain isolated so we can verify if it's actually this one.
thanks
There are a couple of JS libraries running slideshows - one of which runs on the homepage - but these shouldn't affect server performance; JS is processed on the client - correct?
I'll open a ticket to get my domain isolated so we can verify if it's actually this one.
thanks
cdog
Perch
It is interesting you said win10, is that cluster1(my) or cluster2(go) win10?
it was cl2 (go not my)
The customer had misconfigured the web config, I also had them add a mailsettings node to the config file. The processing is still a tad slow but the service unavailable hasn't popped up again on win10 and the form mail is working.
the web designer informed me there are a coiuple of other sites on win10(cl2) that use the same form handler. She's going to keep an eye out for any problems. I'll lodge a ticket if any service errors persist
it was cl2 (go not my)
The customer had misconfigured the web config, I also had them add a mailsettings node to the config file. The processing is still a tad slow but the service unavailable hasn't popped up again on win10 and the form mail is working.
the web designer informed me there are a coiuple of other sites on win10(cl2) that use the same form handler. She's going to keep an eye out for any problems. I'll lodge a ticket if any service errors persist
cdog
Perch
There was a configuration key that the code was referencing that had been left out of the web config.
cdog
Perch
Another website on win10(cluster2) was having issues running an asp.net app
ticket JH #AQT-75379-462
For whatever reason it appears that the server was treating a subdirectory of the site as a seperate web application therefore it wouldn't load any dll's in the actual site roots bin folder.
As far as I can tell the customer hadn't hadn't set this sub folder as a web application.
ticket JH #AQT-75379-462
For whatever reason it appears that the server was treating a subdirectory of the site as a seperate web application therefore it wouldn't load any dll's in the actual site roots bin folder.
As far as I can tell the customer hadn't hadn't set this sub folder as a web application.
that is not uncommon since asp.net 2.0 sometimes even if set as a web app, it will go back to web root and use the master web.config (even if app dir is setup)
this is why if you need a sure distinction I recommend a subdomain instead.
cdog
Perch
I hope I'm understanding you correctly but the subdirectory was never intended to be marked as a web application and never was by the customer or myself.
tech support had marked the folder as an application to try to help, they just didn't tell me.. I only discovered this by copying the bin directory into the folder marked as an application. However we did get it sorted via live chat which I appreciated.
ah, misunderstood. glad it is resolved.