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Hsphere might be showing its age, but it let me start a business in something I knew practically nothing about that has paid the mortgage and more for the last 14 years, so I'm not knocking it. Best of luck in the new ventures. It all looks very exciting. Half that page makes no sense to me at...

After 14 years at Jodohost, I'm off. My last client with a need for Hsphere moved on, so this reseller account is now redundant. Thanks for all your help over the years. Goodbye and good luck, Stephen and everyone at Support.

No host is going to refund any more than you pay them, so I wouldn't waste your time. To me, losing one small client because of unreliable hosting will cost me a decade's worth of hosting fees, and no-one's going to compensate me for that. Perversely, the last year here has been probably the...

I'd like to add my voice to these concerns, especially on win40 (see Ticket ID: #929433) and win38. Server response is terrible most of the time. We've had multiple and very frequent 524 timeout and 502 bad gateway errors over the past couple of weeks. I have one client ready to walk. Please...

I added Ticket #CDQ-92141-547 thanks

I had to turn off a win24 site last night to mitigate a bot attack on a form. I had received a thousand emails in about 10 minutes! It has a simple captcha that had never been hit before, but looking at Cloudflare stats the site traffic was running into tens of thousands of hits every few...

No, this account konhostac with those domains was originally set up on win38, which I think has always been 2008. It's been behaving itself all along until last week. The awstats disappearing completely for several days before it happened is just the same behavior as the last glitch.

I had this happen again on a different account. The stats disappeared for about 12 days i.e. nothing recorded for AWstats at all, then it came back and I get an email saying the account used 26Gb. No logs or unusual behavior to account for it at all. Two subdomains supposedly used that between...

Sorted now, thank you. I must admit it has always worried me concerning the potential overage charges. I haven't had one in the more-than-ten years I've been with JH before this error as I'm always well below the limits, but there's always a chance that a bot attack, a hacker, or a mad client...

As I totally expected to happen, sales say I was 'correctly charged' and are demanding the overage payment. "As we have checked, you have been charged for extra monthly transfer 445.5 GB at $0.25 per GB/month. Please check the additional charges for monthly transfer...

I'm still waiting for an answer on this. The usage has not been corrected, and billing time is looming.

So I hope that means I'm not going to be charged for it, as the numbers are still there, and still increasing. AWstats shows this in the summary so far for this month, which accounts for all this 'Unviewed traffic'. There appears to be nothing related in the actual traffic log, though...

I got a warning email this morning that said one of my accounts used 575.2Gb today! Ticket [RS #FVW-21696-833]: traffic log problem This account has used 600GB in TEN years; but now Hsphere says it used that in one day and i can't see why because it restarted on the 8th???? The transfer logs...

mysql10 sites are down. Support site is not responding either. What's up?

Ticket ID: JRW-57585-172

I trying to set up MX and A record for a list server on another host, but not quite got it right somehow. Currently the main domain is on JH. I need a subdomain address to work for the listserv; this has no website, it's just a mail server. So if my main domain is mydomain.com the DNS for...

Having problems updated Wordpress on this server. Hit the back-end update button and usually it never gets past the message: Downloading update from http://downloads.wordpress.org/release/wordpress-3.8.2-no-content.zip… Unpacking the update… It just hangs there. Occasionally it will...

You could maybe start them on the paid plan but give them a manual credit each month until you're ready to charge? You can use your own email for their account until then so that they're not getting billing emails.

That's a good idea, but doesn't always work out. I tell all my clients that if they want me to look after their CMS it's likely to cost them 3-4 hours a year to keep it updated at a minimum. Some say 'fine' and pay their bills, but some either let it go or say they'll do it themselves, but never...

Yeah, it's all what you're used to. In some ways driving when it's just around or just below freezing is more hazardous. It can get icy or slushy when you are not expecting it and some people just don't get it. When it's 20 degrees below you pretty well know what you're going to get. I had to...