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ok, I understand... it's just really annoying when you get that sort of reply so often, though not from you I get similar replies quite often from the support staff... Btw. It does sound like a DNS related issue with the reseller desk, since the "support" folder doesn't seem to be even there...

Why is it that everytime I raise an issue usualy the first response I get is either "it's fixed" or "not true" before you guys even had a look at the problem?

I'm getting this error when I try to access the helpdesk: Not Found The requested URL /support/index.php was not found on this server. This is the url I'm using: http://resellerdesk.jodohost.com/support/index.php, is it correct?

I have three folders named as follows: _ALBUM_ARTWORK _MEDIA_FILES _MEDIA_PREVIEW_FILES on win7, domain xml.rebellionmusic.com, I have no problems downloading files from those folders and my web app can access them just fine, and they're also accessible via the File Manager on the CP...

The CP, HelpDesk, and all my sites are down.... I've been trying to access the cp since this morning to find the new dns ips with no luck. My 1st question is how long will it take for everything to be back up? And the 2nd is I don't know if my phone #'s are correct on the cp, and since...

Both win7 and the ticket system are down.