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Franco, I appreciate your feedback. I was just responding to it.

If we could have sent out an email, we would have. This issue has nothing to do with poor communication skills of our staff though. we ALWAYS send out emails wherever possible. There is no way we could send emails out to mail1 domains. We were also unsure if this internal email would reach...

this is what your ticket said: this was our response (note i removed parts you may find sensitive) Ranjan noted that you were trying to modify your 2checkout profile but CC profile was your default profile. He made 2CO default. I don't see miscommunication. I see a misunderstanding...