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Hello The problem persists today, please contact psoft or take any other necessary measure to fix this asap Thanks

Thanks Stephen for your answer However, Maheep answered me this some minutes ago: That should not be possible because you restored the DB that is of size 12 Mb. Note that I don't want to give more resources to this user. If the DB is of size 12 Mb it should not be showing 340 Mb HSPHERE...

Hi Now the user DB is 12 Mb but HSPHERE shows an overlimit and is causing problems with the email Please take any necessary measure (read: don't ask me anything else :-) ) so that HSPHERE shows the real disk usage. Thanks

I do not know if it's only me but I can't see my past tickets in the new interface. Where are they? I mean, my closed tickets, where can I see them? They are not in History or any other place Please let me know! ?(

Hello, Please drop the DB of 400+ mb, and restore the new (small) one as indicated in ticket #DFW-46150-846 I opened a ticket as a reseller and the helper answered that MY account was suspended because of the problem of the customer. What is that? Is that a mistake? Anyway I have only...

Thinking of it, the DB is bigger than the space allowed to the customer, please don't restore it yet Thanks

Hi Can you please restore the DB that is referred to in ticket #EKN-81085-748? The helper only knows how to do this using a .bak file, but the other time there were no problem using the .mdf file (you can do dettach / attach) Thanks

Lately there are too many problems with the email service. On January you took measures to have "100% uptime" regarding email which was not the case Although I understand this is not your fault (according to your explanations) I think you should solve these issues quickly and for good (if...

As I also said before I opened a brand new ticket with the new ticket systems and it was not being shown. I have not entered into the system from yesterday, I hope it's correct now

Ok Stephen, Thanks, I have not checked with the customer but I will let him know On the other hand, I am trying to find the tickets in the new system: http://resellerdesk.jodohost.com I log in with the username that I usually use to open tickets, and I cannot see where are the tickets...

Stephen, In the old interface there are no tickets, only a link to the new system. In that system, in the ticket history it does not appear anything. I just opened a ticket with that new system and I don't see where it was logged, I clicked on ticket history but there is nothing there...

I submitted a ticket yesterday telling you to restore a DB, I have not received any information from you. The customer is still waiting and since I do not have your answer I do not know what to tell him Also, my support tickets dissapeared, what happens?

Hi Stephen, It's on win5 Thanks

Any update on this?

Yash I think I didn't make myself clear He has more than 200 email **addresses** of his users in his current host. He wants to re create all the accounts in my hosting. Is it possible to import all those addresses at once using h-sphere? Maybe you can run a script in the server? He can...

Sorry, I don't know exactly how to use IMAP for that. Could you please send me a page with instructions? Thanks

Hello A customer is migrating from other hosting to mine He wants to know if he can upload all the email addresses at once. Is is possible to do that using H-SPHERE? Thanks

Hello, It works perfectly in cpanel under Linux and it has been working for several years Please try to correct this Thanks

Hello I submitted my form. I waited until now so that you are less overloaded. I hope it will be processed quicker Thanks

On the other hand, AWStat is not identifying the countries of the visitors Is that a bug?