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Yash, Every week H-SPHERE automatically sends a message : "Warning (Approaching resource limit)" to the customer when there are email boxes that are exceeding their quotas. I always receive a copy in my personal email address However the message sent to the user is not reaching his email...

Atul Thanks for your answer Maybe I didn't make myself clear but the thing is that every week I (and also my customers) receive a message from qmail that always state the same: The server and the address do not have ay problem at all. Even I can send emails directly to that account...

I found the other ticket number. It is: 28224 unfortunately the problem occurs every week

One of them is. The other is about a problem with the mail server that I have reported several times

Hi, I have some tickets with no answer up to now. One of them is # 30074 and the other I do not know since I submitted it using your support email address and deleted the confirmation

I also had this problem Is it totally fixed? What happened?

Is it possible now to create FTP sub accouts from H-SPHERE?

It seems that all is working ok now

Ok, thanks. The problem is present since yesterday. I hope you can solve this today.

Win6 is giving me occassionally this error: RCP Sever unavailable And others related with ADO and running out of memory. Also, it's unusually slow (I'm using a SQL Server DB in MSSQL2) What happens?

Yes Yash, I was talking about an emergency. Sorry for not be more clear. But in that case, would it be possible?

Is there a way to do this from my reseller control panel?

Hi Can somebody please answer this? I also opened a ticket several hours ago and got no answer Thanks

One more question. Will you be able to provide anonymous support by phone too? Some people prefer to solve any issue by phone

Hi, I have a trial account of a customer which is about to expire, but he will pay me directly. How can I do to mark his account as "paid" and not "trial" without removing any files or settings he may have? Thanks

Not 100% sure but I'll offer them your support in English if you decide to implement it Thanks

If you can include any person who speaks Spanish I'll definitively pay, even without receiving the free support for the first 15 accounts Maybe this is unlikely, but hey! I decided to try my luck :)

Weird I received this answer from support. Just a suggestion: improve internal communication inside the support team Thanks

Yash I frankly do not know how much time, but I knew about this outage because of an alert from one of my customers and then, when I reviewed this forums there was not any notice Anyway, 6 minutes is not too much, my only complaint is that I'd rather be notified by JodoHost Thanks...

Hi Could you please check this? Thanks