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I have been JodoHost reseller for the past 6, 7 years. May 31st 2013 was my last day as reseller and I decided not to renew my hosting account from June on wards because I was unable to allocate time to reselling so I decided to close it. As per standard practice they suspended my account due...

Hello, Please take a look at this urgent ticket GOU-87187-745 which is pending since last 6 hours. Thanks

Hi, I am trying to run this cleanup script from Magento to reset file permissions but it seems like JodoHost has placed some restrictions due to which this script generates error. Basically it uses "chmod" function of PHP which do not have permission to run. Has anyone ever used this script...

Hi, I am having problems in running OSCommerce on web13. This is what happens: 1. Install OSCommerce and it works fine 2. Then open OSCommerce home page and it displays fine 3. Now click on any link or just reload home page and now you will see blank screen 4. Close the browser and open...

Hi, I installed WP 2.7 and when trying to update permalink structure getting the following error: Error 400: Bad Request Your browser sent a request that this server could not understand. Probable reasons are: You sent a plain HTTP request to an SSL-enabled server port. Instead...

When I send mail from Web13 server, it takes a long time. I am using PHP's default mail method like this mail(test@test.com, "subject", "message") But it takes at least 6 or 7 seconds before mail is sent.

Somebody take a look at ticket no. JWX-21953-488 Account paid 8 days ago but just got an email that it's suspened due to non-payment. This is URGENT since all websites are down!

Hi, I deleted account of one of my customer on June 30 or July 1. Now I have restored that account through HSphere. Is it possible to restore any database or files backup available? Can you please check if there is any kind of backup available of this account? I have also opened a ticket no...

One of my user is having a lot of problems on this server particularly related to PHP and MySQL. Sometimes PHP stops working and it throws error. This has happened in the past and support fixed it after I submitted a ticket. Now the problem has resurfaced. Plus when I install Joomla it says...

Who is the most annoying Jodo reseller? hehe Today I checked that I have only opened 67 tickets in the last 26 months since I am with Jodo which is about 2.57 tickets/month!!!! I am sure Jodo will want more customers like me :D

Hi, One of my customer signed up for a plan at $10/month. I went into user moderation and allowed to create his account. He paid through 2CO which is external to HSphere so I want to know what else I need to do? I mean do I need to manually credit his account with $10 in HSphere or is it not...

How can I set a signature? I do not see this option in my CP.

Hi I see that the disk space in Value Host plan has been increased to 8 GB. Is it only for new customers because I still see 6 GB in my control panel.

I need a favour from JodoHost but I am not sure where to ask so I have opened a ticket. Can somebody please look into ticket no. IOS-54631-897 :D

Hi I have Windows 2003 Server. On it there is an ASP page which calls Notepad using Windows Scripting Shell. Set WshShell = CreateObject("Wscript.Shell") WshShell.run("c:\windows\notepad.exe") This gives me the following error Microsoft VBScript runtime error '800a0046' Permission...

Hello One of my client has asked this question. please tell me how to Add, Edit records in DNS Configuration. For example, if I want to add a new CNAME record in XYZ Consulting, how would I do that. What should I reply to him? Thanks

Hello I want to give my client a free 15 days trial account. At the end of the trial he will pay but it will not include those 15 days...as they are free. How do I do that!? I mean the trial account you create in HSphere will charge you at the end of the trial and will include those trial days...

Hello One of my clients has asked this I want hosting of DotNetNuke. What version of it do you have. I need DotNetNuke 4.4.1 or higher is required. What shall I reply to him? Thanks

Are we allowed to add new script map in IIS? For example we have .asp, .aspx e.t.c so can we add a new one like .wgx ?

Hello When we create a new SQL Server user in HSphere it automatically adds a prefix to it like xyz-dom_ For example if I add a new user dbadmin then it will be added as xyz-dom_dbadmin. Is there a way I can name new user only dbadmin? The reason I am asking because one of my clients is...