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Will someone please respond to the questions I asked in support ticket HIJ-69598-145 and then please tell me why it is common practice to leave questions unanswered. I've had this ticket open for 10+ hours. It has taken a total of 8 hrs to respond twice. The first response to the ticket was...

I have been with JodoHost for two years. I have found your services to be top-notch. However, today I have been frustrated with your support regarding ticket ID BDP-68308-322. The ticket was opened in an effort to see if JodoHost could install a script for me via Shell access which I do...

Do You Know About Net Neutrality? Net Neutrality keeps your ISP from blocking your freedom to access websites of your choice. The COPE Act is a bill currently in the US Congress that will allow your ISP to control your Internet access. Scenario: Does your ISP have a financial interest...

Where can I find how many dedicated ip's are being used by my customers? Thanks

A hosting client of mine is having issues with running SugarCRM; part of the EasyApps Collection. From what I can decipher, SugarCRM needs at least 10 MB to run, but the memory_limt setting in php.ini is 8 MB. It appears that memory_limit needs a 2 MB bump, so I bumped it with a htaccess...

All my Zend Optimized scripts started failing at 10:30 am CST today. Did you upgrade PHP? My support ticket for this issue is GSU-11426-177. I opened it a couple of minutes ago. Also, my cron jobs are reporting the following: PHP Warning: Zend Optimizer does not support this version...

I need help determining why a recurring monthly transaction has failed. H-sphere's automated processes sent me an email stating: While the Accounting system processed User: MyClient Account: XXXXXX Plan: Hosting Plan Name Date: Sun Jun 12 04:04:08 EDT 2005 ===========================...

Hi, What do you charge per Cerberus Helpdesk license to use with my JodoHost reseller account? Does the license include Cerberus Public Support Center? Thank you

Hi, I'm interested in using your anonymous support system, but I feel I need more control over the Cerberus Helpdesk; specifically the Knowledgebase. Would it be possible to implement my own Cerberus Helpdesk then route all support tickets to your support system? Thank you.

Hi JodoHost, I just read a review of your reseller services at Reseller Connection and I couldn't agree more with their summation. :D I moved my reseller business to JodoHost a few months ago and have been pleased with my decision to do so. You have always provided courteous, timely, and...

Hi, My current merchant gateway referrer url points to https://cp.mydomain.com:8443. Do I need to change this to https://cp.mydomain.com due to the updates made to control panel access this past weekend? Thanks.

Do H-Sphere VPS reseller accounts come installed with Zend Optimizer and cURL? If so, what versions? If not, are you aware of any conflicts that Zend Optimizer or cURL may cause with H-Sphere if I install both on my VPS account? Thank you