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Does anyone know how, or why, lsass.exe on a Win2003 machine would be constantly using CPU time, constantly bouncing up and down in the range of 0 to 50%. It seems to suck up so many CPU cycles that it interferes with website performance.

Number 1: If a problem reported in a ticket cannot be fixed within the one hour response time stipulated in the auto-response message, it would be very helpful if a response was sent to indicate that someone is working on the ticket (if they are) or will be looking at the ticket in approx. X...

I sent in a ticket over 1.5 hours ago with a follow-up message about 30 minutes later, but ticket does not show up on Open Ticket History list. Since there's been no reply to the ticket, the follow up and not on the list, I don't know if it's been recieved and been worked on or not. RS...

Is it possible to point two domain names, for instance mysite.com and mysite.net, to the same website? I'd like to be able to have the domain name typed in to be displayed in the URL, rather than have one redirect to another domain. i.e. .com redirect to .net. I assume it's not possible to...

Is there a way for my reseller account to have my reseller account name listed as domain registrant instead of JH? [whois.directi.com] Registration Service Provided By: JODOHOST Contact: +91.1151629431 Website: http://www.jodohost.com Thanks.

I put in a ticket September 26 (BDW-23484-202) about getting the following SQL Server error: Microsoft OLE DB Provider for SQL Server error '80040e14' The query has been canceled because the estimated cost of this query (111) exceeds the configured threshold of 38. Contact the system...

What are people getting for their transfer speeds via FTP. I often get 3 to 4 KB/S and have never gotten anything better than 55 KB/S (which I rarely get). Usually it's in the 25 to 35 KB/S range. Downloading via the web, I usually get about 250 to 300 KB/S. Why is my FTP so slow? What...

Is there a way to automate the zipping of IIS log files on a daily basis? Or can this only be done on an individual basis via a ticket? Sometimes I'd like to see the raw log files but downloading a 400 to 500MB log file on a daily basis is a bit much. Plus zipping them would allow me keep...

I suspect I know the answer to this just having read the topic about SQL Server consuming bandwidth. But I'm not sure if creating IIS log files is counted towards the bandwidth limits, as I'm not sure if they are just written locally to the hard drive or go over the network somewhere. My log...

I tried to get in touch with Live Support, but it is not responding (page not displayed in pop-up window). My SQL Server was hacked, someone added / changed some records. I need to make changes fairly quickly. I'm not sure how they did it. I'm thinking I should change both the username...

Can't seem to easily find a reference to this in the H-Sphere Guide. I assume that when I turn OFF 'Sign Up Access' in the Plans section that will simply make the plan not available for signing up, and doesn't affect any websites currently using these plans. Is this correct? I have two sites...

I was going to submit a ticket from my reseller account, but the Make Ticket option doesn't seem to go to the new Cyberius (sp?) Help Desk ticketing system, so I'm not sure if it's the right one. Do the reseller accounts still use the H-Sphere ticket system? Also, my original question was...

I'm a bit confused about the process of signing up for a reseller account. I already have a domain name (my shared account). Do I use this to sign up for a reselller account, or should I use a different one? Will using my current domain name adversely affect access to my existing account until...

Has anyone else on Win5 been experiencing erratic performance levels? For the last week to 10 days my site goes from running reasonably fast to being very sluggish on a fairly regular basis. Sometimes it can take anywhere up to a minute to respond, but then seems fine for a while. I was hoping...

Are resellers placed on different servers than the shared sites? I am still considering opening a reseller account and wondering if I move my current shared website over to it if my shared site will be physically moved. Thanks!

I am considering moving from my shared account to a reseller account. What is involved in such a change? Will this have any adverse effects on my existing shared account? Or will everything continue on as is, except for a change in control panels and functionality? Thanks!

What happens when the traffic resource limit is reached or exceeded? Does it shut down my site like it does when I reach the hard drive limit, or does it continue on and I automatically get billed for the extra traffic? thanks!

I think there is a problem with SQL Server 1. I get this error when trying to post from my forum. I put in a ticket (41288 ), but thought it might be affecting other users. Microsoft OLE DB Provider for SQL Servererror '80004005' Could not allocate space for object 'tblxxx' in database...

Is it possible to set up a trigger that sends me an e-mail when my transaction log is within a certain percentage of the maximum size? Or for that matter, for other events. I know this can be done on my own server, but wasn't sure if it was supported here. Thanks!

It seems that my session counter is "stuck" or something. It's been over a hundred (which it occassionally does) but it doesn't seem to go down by more than a few, and continues to climb. Sometimes I can attribute this to a lot of traffic, often created by web crawlers, but it's been...