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Two support tickets (#429583, #205323) over 12 hours old, with no replies. Client sites down, databases inaccessible, and zero communication from JodoHost. Can we PLEASE have an update and some response from support?

Very disappointing that I have to resort to posting in the forum to try and get something done about an URGENT issue! The ticket is #333957. (created at billing.jodohost.com) All of my clients seem to be suffering from a failure of email forwarding. None of them are receiving emails from...

To add SPF to a domain, one typically adds a TXT/SPF record as below: Question is, which mail server domain name do I use for <mail-server>? Do I use "mailX.mydomain.com" as seen in the CP, or should it be "mailX.myhsphere.biz" or something else?

Hi, email forwarding has stopped working for a client's account, which has several domains in it - all of the domains have stopped forwarding emails. Details are in ticket: https://billing.jodohost.com/viewticket.php?tid=305210 All the domains seem to be on win34. It's been 3 hours since I...

A suggestion I'd like to make is that, when a support ticket is created, it is assigned to a *single* support technician - so that a conversation can be had with the same support person, who knows the issue and can go through a systematic problem-solving process, knowing what he has tried before...

I just signed up a friend for a shared hosting account, and received a call from Jodohost sales support, to verify my c/card details etc. The call was very polite and easy, though the phone line quality was very poor/crackly. The problem I see is that, for us in places like Australia, UK and...

I have three classic ASP sites on Win33. Ever since the recent upgrade, they have up and down like a frog on a pogo stick. Fig.1 Frog on pogo stick. This is becoming a real concern, and I've asked for Stephen's help directly about it. There are two issues here: 1. Every few hours it seems...

A client of mine is trying to install Drupal 7, which requires PHP 5.2.5 (released Nov 2007), but it seems I cannot create a Windows account which has a PHP version above 5.2.17! This is true for win38, win34m win33, win31. The latest PHP version is 5.5.2.. why have the servers not been...

A friend of mine was just signing up for a Reseller account, turned to me and said, "I think their signup page is broken!" I looked at it, and it did indeed look blank, apart from the "You have chosen to sign up for ..." text at the top. Then I remembered the "Next" button was usually way down...

I have a client with a site written in PHP & Zend. It was originally hosted on Linux, but I've got it working perfectly here locally on IIS, and now want to upload it to a Windows hosting account. Problem is, the site is structured using a number of folders at the *same level* as the web root...

I have some sites on Win31 and Win33, which are downloading very very slowly (5-10KB/sec). So pages are loading very slowly, files downloaing slowly, etc. Affecting both HTTP and FTP. Other sites, eg. on Win7, Win34 and Win38 and perfectly fine. Raised ticket [GOY-35405-288] when a client...

A client has a few domains, each of which has some email addresses. But there is only one single web site for the business. So he wants to redirect all browser requests for domain1.com, domain2.com, etc. to themaindomain.com. I think this is easy, but want to check.. under domain details...

A customer has asked for something a bit special.. how do I do this in HSphere (Windows)? He has 3 domains, each belonging to a shop branch. He wants the same web site for all 3, just with a couple of minor changes for each one. So I thought setting up one site (one domain + 2 domain aliases)...

I'm wondering if I can use the "pickup directory" method of sending email in .NET? The code begins like this: Dim oSMTP As New Net.Mail.SmtpClient oSMTP.DeliveryMethod = Net.Mail.SmtpDeliveryMethod.PickupDirectoryFromIis When I try this method, an error results: "Cannot get IIS pickup...

I have a site on win34. When I add this section in web.config, I get an error: <system.webServer> <httpErrors> <remove statusCode="404" subStatusCode="-1" /> <error statusCode="404" path="/index.shtml" responseMode="Redirect" /> </httpErrors> </system.webServer>...

In a classic ASP site I'm managing, files are uploaded to the server using the commonly-used FreeASPUpload script. Uploading works perfectly. But when it comes to deleting files (using FileSystemObject's Delete method) it fails with a "Permission Denied" ASP error. IIS has the correct...

I'm testing a web app on my local PC. It is trying to send an email from server code (ASP on IIS). The SMTP authentication is set up the same as it is when it runs live. That is, SMTP server = mail.mydomain.com, and using an email account and password for auth, using port 587. It seems to...

I just tried to update my reseller traffic and disk space limits to the new limits for LiteHost (75GB/6GB). My account is currently still on the previous limits (60GB/4GB). When I tried to update it, it wanted to charge me. Do I need to contact sales to do the upgrade?

I think this might relate to the cluster 2 CP server move: http://support.jodohost.com/showthread.php?t=22182 I can log into my reseller CP ok, but when I click the "Enter Admin section" link (the door icon) to go to the client CP, the browser comes back saying "Server not found". The link goes...

I have a client who uploads ~100MB of PDF files each year for their annual meetings, which then get downloaded by attendees. This is starting to take up a lot of space, and the spike in downloads will eventually send my traffic over quota. And I don't want to upgrade my account just for this one...