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  1. M

    Closing Down Client, Saving Data/Emails, etc.

    What is the best way to make a final backup of all client data including emails so that the account can be disabled/deleted? The domain name in question has already been moved elsewhere. Thanks.
  2. M

    Does the escalation email still work...

    ...that goes to senior people? helpline AT jodohost .DOT. com? Mark
  3. M

    Site Studio And/Or Plesk

    Two questions: 1. Is the Site Studio on Hsphere current/updated/workable? Are people using it successfully? 2. Do you have Plesk reseller accounts available? I ask mainly because of the site builder - it looks pretty cool. Thanks. Mark
  4. M

    "Managed" WP Service

    I'm thinking about running a "managed WP service" for small businesses where we do the installs (including necessary plugins, themes, etc.), we handle the security updates, we do the backups, etc. This will be part of larger packages we offer that include marketing, etc. The reason for my...
  5. M

    Database Users

    This may be a dumb question but here goes anyway. I've been a Jodohost user/reseller for several years and have only recently come across this problem because we are changing the CMS we use and I'm not quite sure how to handle it. If I have multiple databases that all use the same database...
  6. M

    Global block on domain names for email?

    Hi, Do you have any domains blacklisted on your servers so that your customers cannot receive email sent from those domains? I was receiving email from aweber.com before (it's a company that allows people to use their services to send newsletter emails) but haven't lately. It's not showing...
  7. M

    How to contact a supervisor?

    I need to get in touch with someone outside the help desk that can hopefully help me with a recurring technical issue that they can't seem to handle for some reason. What's the best way to do that? Thanks, Mark
  8. M

    Email only hosting?

    Hi, Is it possible to provide email only hosting? This is the scenario: Customer has a website at www.theirdomain.com. However they do not, for whatever reason, use email through their site. They perhaps use Gmail or Hotmail or their ISP email addresses. Is it possible for me to sell...
  9. M

    App Install

    Hi, Is it possible to upgrade EasyApp to the current versions? Autoinstalling old versions of software such as Wordpress is a surefire invitation for hack attempts it seems to me. Thanks.
  10. M

    Change reseller DNS name?

    Right now our main name servers use our company name. Is it possible to change that to another "branded" name server name? Thanks, Mark
  11. M

    Ticket Help

    I am waiting on ticket # HLQ-94531-341 to be addressed. I've asked for the status with no response. Can anyone help? Thanks, Mark
  12. M

    CP down?

    Hi, I can't access http://r17373.res.m****here.biz/psoft/servlet/psoft.hsphere.CP or https://cp.m****here.biz/psoft/servlet/psoft.hsphere.CP and some sites are down due to DNS issues I believe. Is there an issue or is it just me? :) Thanks, Mark
  13. M

    Retroactively apply limits

    Hi, For one of our plans we set the maximum disk space to 500 MB. After a particular account was set up, we changed it to 1 GB for all accounts using that plan. In that account's end user control panel we changed the allowed space to be the higher amount but we still get overlimit...
  14. M

    Possible to "hide" name servers?

    Here's a hypothetical situation that applies to something I want to do. Let's say I'm a successful and respected doctor who signed up with a reseller account to host my professional site as well as several hobby sites. I'm not going to be reselling but just want to control all my domains...
  15. M

    Change DNS/nameserver names?

    I outlined my troubles here: http://support.jodohost.com/showthread.php?t=5215 To follow up is it possible to add/change the name of my DNS/name servers? On the previous host it was dns1/2.mydomain.com. Here it's ns3/4.mydomain.com. If somehow I could change that or add the dns1/2 to...
  16. M

    New Customer - Service Domain Issues

    I already sent in a ticket on this but I'm not sure the person understood the issue so I'll try it again. I signed up this morning with you from another HSPHERE webhost. At that host my service domain was ServiceDomain1.com and that was registered with GoDaddy as the name server etc. like...
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