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  1. timruns

    Customer Ticket System / Service Desk

    Hi, We have a reseller account, and our primary business involves doing both web design and IT infrastructure for clients. We want to set up a ticket system for our clients to use. One of our R&D guys likes Adventnet. Does anyone use it here at Jodo? What would it take to run it (would I...
  2. timruns

    Using an email form on a site without mail active on domain

    OK, I have a client who we do webhosting/design for on a DotNetNuke site... They handle their own email with inhouse servers. Mail is not activated on their hsphere account. They want to be able to send emails via a form on their jodo-based, DNN website. Is there anything that would prevent...
  3. timruns

    DotNetNuke Install issues on win26

    Not sure what the difference, since I install lots of DotnetNuke instances for clients, but this one is being a booger. It is my firs DNN on Win26 and since HShere 3 was implemented... For Jodo's interest, ticket# is IZB-53225-194 the url is intouchparenting.com I get the standard asp error...
  4. timruns

    Another DSpam question...

    Ok, I always get confused when this comes up... I recently switched one of my personal domains to my reseller account (still on Cluster 1). I have noticed that I am getting less email (and spam). I did not modify SPAM settings whatsoever (until now). 1. What should the default rules have...
  5. timruns

    YIKES -- ASP.NET 2.0 problem with DotNetNuke 4.5.5

    Yikes, I am not sure yet where this problem stems from, but I just upgraded a site from ASP.NET 1.1 to ASP.NET 2.0 and, at the same time, upgraded from DotNetNuke 3.1.1 to 4.5.5 The upgrade process worked fine, but now it goes into an infinite loop trying to get to default.aspx. This is a live...
  6. timruns

    Cerberus having problems?

    Last night about 11 PM PDT, and then this morning around 10 PDT, I submitted tickets into Cerberus, and they still have not shown up. Doing so from the Cerberus page (not via email) as HSPhere user 'trusted'. I need this 2 minute piece of maintenance done soon, as the client is waiting on an...
  7. timruns

    Retailer Access to Client Restore files

    I just had a client tell me they wiped out part of a file, so I requested help desk to restore the file so I can compare and correct. I am sure they will do it soon... My question / suggestion would be that, as Retailers, to have access to the archives so we could go in and find the correct...
  8. timruns

    Problem accessing MSSQL from ASP

    Not sure why this isn't working -- I am developing live on win14, and MS VWD Express is creating the code (and confirms that it works), then it blows up when I view in a browser... Maybe I just need sleep... Error is viewed here: http://dentech-inc.com/metal/inventory.aspx or
  9. timruns

    ASP Error

    Hi All, I have been playing with adding an ASP.NET site on a secondary folder for one of my clients -- to the effect of website.com/newsite/ It was running fine on my local machine, accessing the appropriate SQL Server at Jodo. I copied it all over, and I get this error:
  10. timruns

    Global DSPAM settings

    Not to complain about DSPAM, but... I am a reseller with about 10-15 clients. mainly, I do webdesign, but I host for them as well as an added benefit for them. I get tired of having my email bounced sending to my other clients on JODO, or, like today, getting the below email -- I have no...
  11. timruns

    WIN18 Slowness...

    This came up on Network Outages a couple hours ago I think, but I am having a very slow time using FTP on WIN18 right now. Using both SmartFTP and VWD Express. Stuff keeps timing out.
  12. timruns

    Image Magick & such

    Hey all, I noticed a post about 6 months ago where Stephen replied that Image Magick was auto-installed on all servers around win18 and higher... So, my question. I have a new client who is wanting me to take over hosting and eventually build them a new site. Their current site (on a host in...
  13. timruns

    Requirements to post...

    I don't want to buy rip-off Armani clothes, and I don't care to help people who (try to) sell it. that said, I am happy to help out other users who host HERE. I know Stephen just pulled the URL off another post for a fraudulent site, but is there a way to prevent people from using us to drive...
  14. timruns

    whitelisting DSPAM

    If I create a whitelist entry in Hsphere, that carries over to DSPAM, right?
  15. timruns

    FTP domain changes?

    Odd problem. I just set up a new client account, and the ftp address is win22.m****here.biz instead of win22.trustedts.com (my retailer domain). I know this new server is at MiaX, but I thought the process would be the same. Is there a reason that the ftp no longer resolves to my retailer account?
  16. timruns

    Downloading Email Acct Info

    Hi, One of my clients, on MAIL5, is wanting to move their mail services elsewhere. I was thinking about being nice and giving them a copy of all their settings (specifically username and passwords) as they do not have a current backup and will screw up royally when they try to implement... Is...
  17. timruns

    webmail options...

    Howdy all, I have a client who uses webmail, but would like to view multiple accts at once (same domain). For example, she needs to be able to view her bosses email, the company owner's email, as well as her own. Obviously a standard mail client could do this, but is there a way, in Horde or...
  18. timruns

    Continuing Cerebus Issues

    Does anyone else have the same problem I do? I post tickets directly to cerberus (resellerdesk.jodohost.com), but they typically NEVER show up -- they get responded to, but I only check online, so I do not know what the resolution or issues are. Very, very frustrating and time-consuming for...
  19. timruns

    DotNetNuke (DNN) Auto-Installs

    I am a reseller, and my partners and I specialize in building DotNetNuke websites. The Jodo staff is greating at setting permissions on their end, but is seems to me there is a lot of wasted activity. 1. I have to upload a DNN zip for every client (and redownload new versions from DNN) 2. I...
  20. timruns

    Forwarding & Blacklisting

    I just got this as an email from a much larger (in my perception) competitor hosting company (webhost4life) with which I still have a small acct. It just goes to show everyone that all shared hosting compaines are having this same problem... *********************************************...
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