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    site running web14/mysql8 down all day, no response from tech support

    Hi, I have a site running web14/mysql8 that's been down all day, I get no response from tech support so far, RS #BEZ-98488-397. Site is running ZenCart and can't connect to database. I can't login to PhpMyAdmin to try to fix database problems either...
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    Can't get a response from tech support

    I need to know the status of ticket # RS #COP-95203-523 ASAP. I cannot seem to get a response thru email. Now the whole site and email are down.
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    ZenCart Email forms no longer working since migration

    I have had a ticket open about this issue for 4 days but nothing seems to be getting done. I have 6 sites running ZenCart on web14 (mysql8) and web15 (mysql9). All were working fine before the migration but now all of the email forms fail since the migration. I get an SMTP error: Email Error...
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    Huge Reseller Support Problem

    I have changed my email address and no longer have access to the email address I used to sign up with and now I NO LONGER RECEIVE REPLY EMAILS BACK FROM YOUR SUPPORT DEPARTMENT WHEN I HAVE A PROBLEM. I don't even receive an auto-reply with a ticket number. I also cannot get my support tickets...
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    How to get details about customers CP/FTP logins?

    Does any one know if there is any way to monitor a customers CP or FTP logins? Is there a log or anything I can check?
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    Support and Ticket Administration Questions

    Hi, I am not using the anonymous support option and have some questions regarding the setup of the tickets. I would like to have auto-responses sent but if there is spam sent to my support email address I don't want these spam emails being automatically replied to as this will just create...
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