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Thanks for your help. For otehrs concerned with this, I found the support document here: http://www.psoft.net/HSdocumentation/user/editing_dns.html

thanks for your reply, that makes some more sense to me. could you clarify 2 things? A record MX record thanks again :)

I have hosted a website that i have redesigned and moved from another host. the client said this in an email.(domains and ip address replaced) "In addition to [thisdomain].com there needs to be to records setup for mail.[thisdomain].com and london.[thisdomain].com mail.[thisdomain].com...