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    An #flu-25260-276

    This ticket has been unresolved for a week. Ever since the move to Waco, our mutual client has had nothing but problems retrieving his emails using the Horde software. This is direct quote to me from my client "The problem is that in my xxxxxxx13 account, I can get the email ok....however...
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    changing H-Sphere logo

    I asked the below question in a ticket, but have yet to get a viable answer. I wanted to change the logo for my reseller control panel. But when I do, a window keeps popping up asking me if I want to display secure and non-secure items on the page. The control panel is being accessed through...
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    Paypal Acct Suspended, 2Checkout not sending $

    To Whom It May Concern: What is going on at Jodohost? First, we try to send you money via Paypal and it is cancelled by Paypal because your account has been suspended by them and you can no longer accept payments via Paypal. Then we send you money via the firm you recommended 2Checkout.com and...
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    Can't find configuration files for courier-imap

    Where are these configuration files for courier-imap located? /etc/courier/pop3d and /etc/courier/pop3d-ssl
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    How to force secure connection to remote 2003 server using RDC

    Hi! I edited the terminal services on a remote Windows Server version 2003 SP2. I set the terminal services to use a SSL certificate at High level. I can connect using the RDC (Windows 7) client using the domain and the lock occurs on the taskbar at the top. What is not working is I am also...
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    assigning static IP address to Plesk

    How does one assign a static IP address to the Plesk control panel? TIA
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    billing customers on a VPS with plesk

    Hello. What should you use to bill customers on a VPS with Plesk? I saw an article referring to ClientExec in 2003. Is this still what JodoHost suggests or do they use HSphere or Plesk's billing system? TIA
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    Adobe reader

    How do you download a more current version of Adobe reader to your VPS? It currently says that you have to run an activex script, but this is not allowed. Is there a way to turn this security feature off and then back on?
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    SSL Certificates

    How do you copy the SSL certificate files from your PC to your VPS?
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    plesk directory index

    How do you setup a domain in Plesk so that a page named default.asp is the main page instead of index.html
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    HSphere update to 3.3x when?

    Just wondering when Jodohost was going to update HSphere to version 3.3 patch 1? Looks like it simplifies plans and adds captcha to the login screens among various other updates. TIA
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    moving reseller domain from H-Sphere to VPS

    We have a reseller website under a service account on H-Sphere. We are in the process of moving it to a VPS plan. Since we are currently using NS ... NS4.resellerdomain.com for nameservers for our customers on H-Sphere. We added two more NS5 & NS6 to point to the two IPs associated with the VPS...
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    Gqt-67198-431

    To Whom It May Concern: We have a customer whose AWStats is no longer working on a number of domains. I reported this on Tuesday. I wrote your online chat yesterday and they said they would have a 3rd level associate look into it. And yet it is still not fixed. Please advise....
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    Lru-57992-466

    I responded to this ticket, but have not received a response yet.
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    H-Sphere 3.0 Patch 9

    Any idea when we will see this update? Since it apparently has a security fix for the site studio.
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    Ejy-27143-774

    Hello, I am having an ongoing problem with tech support. If the issue is not resolved in the first response. I never get a response to a followup. As is the case in the aforementioned ticket. Can someone please followup with this one?
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    Els-34813-691

    Hello, I seem to see a recurring theme, if a trouble ticket is not solved in the first round of responses it is never looked at again. Case in point, I responded to trouble ticket ELS-34813-691 on Thursday and have yet to receive a response. Please advise on the status of this ticket...
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    Imagemagick

    Hello, Is Imagemagick installed on shared unix plans by default? TIA
  19. T

    Forcing redirection from http to https

    Hello, We have a customer that had us install a SSL certificate on their site. They want the user to be automatically redirected from http://domain.com or http://www.domain.com to https://www.domain.com. They are on a shared windows plan. Any ideas would be appreciated.
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    HT Support Selector

    Hello, We signed up for Anonymous Support a while ago. I looked at the HT Support Selector in the Administrative Control Panel this evening and the links are blank. Did these get deleted during the conversion to 3.0 or are they supposed to be this way? TIA
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