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I saw in the Network section above Cluster 1 problems were resolved, but several sites are still "down".

I noticed in the Network Outages forum Manoj Saini indicated this was fixed. However, it is NOT fixed. Clients CAN login, and they can SEND emails - but incoming email is NOT being delivered. We've tried email clients and the different WebMail clients - incoming emails are NOT being...

I have submitted a trouble ticket, but no response yet... Customers are complaining that email is not being delivered - basically all day.l Oddly, sending email does NOT seem to be affected. While I know you have "scheduled maintenance" there was no indication email would be down for extended...

I have opened a trouble ticket for this: #545432 Web17 sites seem to "die" with either 503 error messages or something like: This page isn’t working xyzdomain.org didn’t send any data. ERR_EMPTY_RESPONSE All the other servers on Cluster 1 where I have sites hosted seem fine - I've tested...

Curious what the expected reply time is to a trouble ticket for a down server? I started out on Live Chat and was told to create a ticket. Now nearly 4 hours later, no reply, problems still exist, affecting multiple domains on Web18 / Cluster1 No updates on Facebook either to indicate a...

I have a website that was recently hacked - reported by Google/Norton/etc. and blacklisted everywhere - what a nightmare! We were able to get it MOSTLY cleaned up - enough that Google and the others 'scanned' it and reported as clean again. However - there is still a problem. Just about every...

I am having issues again with disk usage. H-Sphere reports values that are VERY high. This seems to happen on old accounts - and these accounts are very stable, very few updates or changes made (nothing that would cause huge swings in disk usage, this is ABSOLUTELY not an issue with short term...

Can someone please explain the Web17 situation? Domains seem to randomly quit working, and so far support tickets only fix things one at a time? I guess I don't understand why a SERVER problem can't be fixed at the SERVER level. Making users submit EVERY single domain in a trouble ticket is...

As a re-seller I occasionally see accounts where the actual disk usage is MUCH smaller than the value reported in H-Sphere. I've had this problem in the past, and I've currently got a support ticket open to address some specific issues - but I'm wondering if there is a more general explanation...

Can anyone help translate a few items I found in my Access Logs? Is the middle one the server POSTing?

I have a domain hosted at Jodo - the server IP is 173.0.129.96. The domain is using Google Apps, and has everything configured within the DNS section of the Jodo control panel. The domain is registered through GoDaddy, with Custom NameServers pointing to Jodo NS Recently I've been having...

Recently I've had several clients start getting a sudden increase in spam Many are receiving emails with the EXACT same Subject: See why your credit rating decreased Thursday (at no-cost) Your credit rating dropped (Are you surprised?) [Someone is snooping around your background information]...

I've had multiple hosting accounts 'hacked' - where the hacker creates a NEW email address and proceeds to use that for sending spam... I'm getting to know the Jodo abuse folks really well! Is it possible to get info on when an email account was created, as well as the IP address it was...

I've recently had several instances of compromised e-mail accounts sending out spam. Is there anyway - at the reseller level - to monitor email usage? After getting the abuse email from Jodo I can see these are using several GB of Mail Traffic - I'd love to be a little more pre-emtive and...

I've noticed a sudden increase in sign-ups - all of which are fraudulent. I was checking through them this morning, and the vast majority of the IP addresses are from China. Is it possible to block ALL access to blocks of IP addresses from China? I'm talking about everything - sign-ups...

Web16 has been either REALLY slow or not responding at all to PHP - HTML seems fine. I almost submitted a ticket several times, but most of the time it pops back up. I did finally submit a ticket this time because it's been down for quite a while this time. I don't see anything in the...

I've created a couple of tickets at the Help Desk recently - and they've been handled quite promptly! However, they don't show up in the Ticket History list - is this something I need to open a ticket for? :wink: I do get the e-mail notice with the ticket, and the reply from the help desk...

I noticed domains on Cluster 1, Mail 5 don't seem to be receiving email...sending seems to be fine (two domains I have under my reseller account). I saw the Network Outages thread from yesterday, and was wondering if there is an on-going issue? I just sent several messages and nothing made...

I'm trying to track down if this is a server issue or a site issue: The site error log is displaying: It looks like it started very early this morning. The site is based on Joomla, and has been fine. I didn't see any updates on server moves - it's using MySQL8, and it seems to...

I'm a reseller, and I think a client may have gotten themselves blacklisted.... They tried to setup a rule in Outlook - but somehow they ended up CC'ing thousands of email addresses at a time, for every incoming email ?( Now when they try to send, they are getting this email message...