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Cant remember what the error was, I think it was cannot be displayed or unavailable.

I can now get on the ticket system and have submitted another ticket. AHN-77073-989

Hi, I understand you are very busy but i am having some real problems setting up a litehost account and have been for over a week. I cant get onto the ticketting system. Yesterday i tried live chat, which was unavailable so instead sent an email from which I have had no response. I still...

I understand that I have to purchase a reseller account and then ask you to move my customer account into it? what happens to my balance from customer account when you do this?

sorry i was not clear i CANNOT see see an option in server aliases to add another record.

Can anyone help me with this. I only have 1 mx record, so if the mail server is down are we losing email? Getting a bit worried now.

In an announcement Yash stated: Resellers must first create the mail2.yourdomain.com alias from Reseller Admin CP > E.Manager > Server Aliases. In my admin panel I can see an option to add an alias, what am I doing wrong? Cheers, David

nothing to worry about then, thanks guys.

I can still send mail without authenticating with the server, what is the situation here?

Right! great thats that cleared up then. Thanks very much. :)

OK, what about the various bits and pieces that arnt on jodohost that are coming into the pop box?

Ok I think I confused the issue somewhat by mentioning the seperate 'shared hosting account' as it is pretty much irrelevant so i'll rephrase. I have a reseller account with jodohost. On one of the domains on the reseller account I have set the primary mx record to point to an SMTP server...

Any more thoughts on this anyone?

I hope someone can help with this. I have 1 MX record pointing at my smtp server with a priority of 5, and the second built in record with priority 10 pointing at jodohosts pop server. Most mail sent to the domain goes to the correct place, the smtp server. But some does not, for instance...

Ah, My silly mistake, I was trying to transfer from a unix to a windows plan.

When I try to change a clients current plan I get the error: 'No compatible plans available.' I have put the plan he is on and the the new plan in the a group called 'starter packages' yet the error still appears. Any Ideas? David

Thanks,

It says "no Reseller DNS IP is available for host 21" when i try to set my dns server alias to ns1.mywebhost.com another question: do i set my service domain name to point at the m****ere nameserver ipaddresses?

My only concern, (and i dont know whether it is justified or not) is that in the event of instability with the pipe to the US we might lose email, with this in mind i were thinking about hosting email in the UK, but then the mx records would be held on the dns servers stateside anyway? Do you...

Ok, thanks. Email is critical to the smooth running of our business', all of which are based in the UK, is this going to pose a problem? Would there be any gain from hosting the email in a uk cluster? would dns be a problem with this?