badmailfrom list from an e-mail address NOT ON JODOHOST?

Here's a new twist - I think.

I know that if a single e-mail address SENDS >100 emails in a day that e-mail address gets put on the "badmailfrom list". I understand that this is to prevent spammers from using Jodohost servers for spam purposes. Here's the twist...


The e-mail accounts at www.aztecarchaeology.com are able to send and receive e-mails sent to and from them individually. However, they are unable to receive e-mails that are forwarded to the aztecarchaeology.com e-mail system from another ISP's system address ([email protected] [a different @sisna.com address DOES work]). They are getting this error:
"554 sorry, your envelope sender is in my badmailfrom list (#5.7.1)"

What happened was there were >100 e-mails in a single e-mail account at one of this company's alternate e-mail systems. They then forwarded all of the e-mails to about 10 different aztecarchaeology.com e-mail addresses. Could these 1000 incoming e-mails from the same e-mail address be construed as spam and then the sending e-mail address was banned from sending e-mails to this account? That is what my thinking is - could be totally wrong though.

If so, what do I have to do to fix it (a ticket has been submitted already: GRT-47332-506). This problem was fixed once but is back again after only a couple days.


The following is the header from the failed e-mail:

----------------------------------------------------------------

Unknown user: [email protected]

RCPT TO generated following response:
554 sorry, your envelope sender is in my badmailfrom list (#5.7.1)



Original message follows.

Received: from aac006 [71.38.223.146] by mail.sisna.com with ESMTP
(SMTPD32-8.15) id A7A1402A006A; Fri, 10 Mar 2006 10:30:09 -0700
From: "Aztec Archaeology" <[email protected]>
To: <[email protected]>
Subject: TEST
Date: Fri, 10 Mar 2006 10:29:42 -0700
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0184_01C6442D.8BDC5E50"
X-Mailer: Microsoft Office Outlook, Build 11.0.5510
Thread-Index: AcZEaDdWYw6ldLTOQFSRHlPquoDiGg==
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1441
Message-Id: <20060310103014.SM05916@aac006>

This is a multi-part message in MIME format.

------=_NextPart_000_0184_01C6442D.8BDC5E50
Content-Type: text/plain;
charset="windows-1250"
Content-Transfer-Encoding: 7bit

This is to see if Sisna is blocking these addresses
----------------------------------------------------------------
 
Yep, sure has.

FYI - it appears that an e-mail account not hosted by Jodohost that sends more than 100 e-mails or so in a day will ALSO get on the bad mail list which will prevent the jodohosted e-mail accounts from receiving mail from that account.

So - the badmailfrom list also affects INCOMING e-mail as well. At least that's what I have (maybe incorrectly) surmised from this issue.
 
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