I have a client that has used a Blackberry 8830 for quite a while. I am going to provide his email of the history of events below and would love some feedback. He is tied to mail4 which had issues within the last week I believe. Don't know if it is related or not.
Thanks,
Greg
Here's the history of events:
On my original Blackberry, I could highlight a group of emails and would be given the choice of deleting them on just the handheld OR handheld AND the mailbox. Typically I would select the handheld and the mailbox. A red arrow in the upper right corner would indicate the device was talking to the server. It would delete the emails on the handheld .. no error or bounceback messages.
I could go to web mail (Horde) and would see that all of the "Inbox" was now moved to the "Trash" or "Virtual Trash" folder.
This was great because when I turned on my regular desktop computer and open Outlook Express I would only get new emails rather than the whole day's junk stuff all over again.
That unit wore out, I have a new 8830 World Edition. I can still highlight a group of emails, delete them on handheld AND mailbox, the red arrow comes up (it is talking to the server) and looks like everything completed nicely (the emails delete on the handheld). If I turn on my desktop or development computer and open Outlook Express I get all of the emails again. I go to web mail and they are all still in the "Inbox". If I go to the web mail without opening Outlook Express, same thing, they are all still in the "Inbox".
On the handheld, the wireless "reconcile" is ON. The Blackberry tech support guided me to a "Reconcile Now" command on one of the menus and same thing ... the mailbox on the server doesn't respond or obey the command. I hopes that all makes sense.
Thanks,
Greg