Cannot create a helpdesk ticket

[olley]

I use http://helpdesk.jodohost.com/support/

I can login and (sort of) create a ticket. But this ticket doesn't appear in the list of open tickets. I still can see my old resolved tickets but the new ones never added.

 

[abhishek]

Please fill below form and submit.
http://www.jodohost.com/contactus.php

 

[olley]

Submitted

Thank you.

 

[olley]

UPDATE

Apparently the tickets are created, they are simply not visible to me. JodoHost just reacted to my request but I still don't see the ticket in my History list. I cannot even add a comment saying that the request is complete and the ticket can be closed.

The ID of the "invisible" ticket: [JH #ACL-23509-165]

Weird...