Dear Customers,
In an effort to bring more services and features to our clients we will be performing a major control panel upgrade starting 12:00AM October 5th. We will be performing this maintenance in order to offer the users more control of the services and selection of features. Here the Control panel will be upgraded to Hsphere 3.0 Patch6.
New features that will be made available are:
1. PHP5 going to be available for new Linux hosting accounts.
A new webserver is being added just for this.
2. MySQL5 going to be available for new hosting accounts.
A new DB server is being added just for this.
3. Improved Trouble ticket system for reseller.
You can find a glimpse and the official guide for this new support system here:
http://www.psoft.net/HSdocumentation/reseller/client_support_center.html
4. Possibility to migrate Cpanel accounts into Hsphere.
Below guide explains this feature:
http://www.psoft.net/HSdocumentation/admin/cpanel_migration.html
5. Possibility to migrate Ensim accounts into Hsphere.
Below guide explains this feature:
http://www.psoft.net/HSdocumentation/admin/ensim_migration.html
6. Possibility to migrate Cobalt RAQ4 Accounts into Hsphere.
Below guide explains this feature:
http://www.psoft.net/HSdocumentation/admin/raq_migration.html
7. Possibility to restore deleted accounts (without data).
Below guide explains this feature:
http://www.psoft.net/HSdocumentation/reseller/restoring_accounts.html
8. Possibility to tag an email as virus according to the attachment's MIME Type:
Below guide explains this feature (Section - MIME Type mode):
http://www.psoft.net/HSdocumentation/user/antivirus.html
9. Better mailbox list navigation in user control panel.
10. New reseller scheme for login to admin user account.
Please see this Flash video to understand the difference:
http://www.psoft.net/HSdocumentation/presentations/res_admin_new.htm
11. Affiliates are supported with moderated signups.
Below guide explains this feature:
http://www.psoft.net/HSdocumentation/reseller/supporting_external_referral_programs.html
12. Possibility to add sub-FTP accounts for Windows right from control panel.
This however will be a paid feature due to the way it has been implemented in Hsphere.
Below guide explains this feature:
http://www.psoft.net/HSdocumentation/user/ftp.html#ftp_subaccounts
Pricing for sub-FTP accounts is available at:
http://www.jodohost.com/windows.asp (for shared windows hosting customers)
http://www.jodohost.com/reseller.asp (for reseller hosting customers)
14. Possibility to switch asp.net versions right from control panel on Windows based hosting accounts.
Below guide explains this feature:
http://www.psoft.net/HSdocumentation/user/adding_dynamic_web_content.html#aspnet
15. Possibility to switch PHP versions (PHP4 and PHP5) right from control panel on Windows based hosting accounts.
Below guide explains this feature:
http://www.psoft.net/HSdocumentation/user/adding_dynamic_web_content.html#php
16. Major improvement in Windows Shared SSL implementation making it much more stable.
17. Even more selection in One-click installer (EasyApp) for Linux hosting accounts.
Below guide lists the options that will be made available:
http://www.psoft.net/HSdocumentation/easyapp/index.php?v=2.04
However this feature may take time to be available since it need MySQL upgrade that will be done separately.
Major points to be noted here:
1. Chinese Language for control panel interface will no longer be supported as Psoft has not updated its package to be compatible with the new release.
2. No new Catch All mailboxes will be possible. Existing mailboxes will continue to run as is.
3. Removed deprecated merchant gateways: Ematic, IONgate, InterCept, PayAndShop, Payready.
4. Important- All reseller using web payment systems( like Paypal) will need to setup the Instant notification URL again. This has to be done only once the control panel upgrade is completed.
You can find details about the change in format of URLs here:
http://www.psoft.net/HSdocumentation/reseller/web_payment_systems.html
5. Postmaster and webmaster mailboxes will carry a different behavior after this upgrade.
Below guide lists them (Section - "Postmaster and Webmaster"):
http://www.psoft.net/HSdocumentation/user/mailboxes.html
6. MySQL DBs will remain on version 4.0.27 for now and we will be upgrading DB servers for MySQL 4.1 one by one. There will be a separate announcement made for this, along with the possible schedule.
All customers are quested to ensure their applications are compatible with MySQL5.0.
Please refer to below official MySQL guides for your reference:
1. If your clients created databases/tables/fields in the tables with specific charset, please refer to the following documentation:
Character set upgrade - http://dev.mysql.com/doc/refman/4.1/en/charset-upgrading.html
Connection Character Sets and Collations - http://dev.mysql.com/doc/refman/4.1/en/charset-connection.html
2. To understand the changes when DB is upgraded to MySQL5.0, please refer to below guide:
http://dev.mysql.com/doc/refman/5.0/en/upgrading-from-4-1.html
Important- If you are running any readymade application or installed is from the EasyApp collection, please update it to the latest release to avoid MySQL database version compatibility issues.
7. EasyApp collection will be disabled for this time and enabled at a later date, once all our MySQL servers are atleast running MySQL4.1.
Downtime details:
Control panel will be down for upto 48 hours.
Estimated Webservice downtime is 30 minutes to an hour per Linux webserver.
There will be no downtime for any MySQL or PostgreSQL database during the upgrade.
MySQL Upgrade will not be done at this time but separately, upgrade Schedule for which will be announced shortly. On a precautionary note, we ask for 15 minutes of possible service interruption to mail and VPS services during this time for unseen issues.
During this control panel upgrade there will be multiple phases.
The first phase being the control panel server itself, this will involve the control panel services being completely down for the period of the upgrade. Linux web, mail and VPS services will be updated during this period.
The next phase will be server upgrades of windows servers and MSSQL Servers.
This change brings some major permissions changes to the Windows Servers, including an entirely new layout for authentication and permissions for anonymous web users. We will strive to keep all outages to as minimal as possible, but 3 hours time is to be expected during the permissions changes, there may be some slightly longer than this but we will provide updates as frequently as possible on our support forums for each server as we upgrade. Hsphere services will be stopped on each server prior to the upgrade, so in this regard the control panel may not be available for Windows servers until the upgrade is completed. We will not be performing all windows upgrades at the same time in order to minimize downtime and focus on a single server at a time ensuring sites remain available and testing after the upgrade is complete on each server.
Before this upgrade commences, we will be updating all our Windows and Linux servers to the latest OS patches.
For any possible issue/feedback/suggestion from you, we have created thread for discussion with our support staff or other customers for their inputs:
http://support.jodohost.com/showthread.php?t=10926
All updates for this process will be made available on this support forum thread:
http://support.jodohost.com/showthread.php?t=10925
And this is not all! We are pleased to announce some upcoming additions for our resellers:
ColdfusionMX7 support by end of November.
MS-EXchange support by end of December.
However, Reseller will not be able to offer new VPS accounts with the availability of MS-Exchange.
Existing VPS accounts will continue to work as it is.
Our goal in this upgrade is to bring as many new features as possible, but in a manner with the least impact on your site and business ventures.
In an effort to bring more services and features to our clients we will be performing a major control panel upgrade starting 12:00AM October 5th. We will be performing this maintenance in order to offer the users more control of the services and selection of features. Here the Control panel will be upgraded to Hsphere 3.0 Patch6.
New features that will be made available are:
1. PHP5 going to be available for new Linux hosting accounts.
A new webserver is being added just for this.
2. MySQL5 going to be available for new hosting accounts.
A new DB server is being added just for this.
3. Improved Trouble ticket system for reseller.
You can find a glimpse and the official guide for this new support system here:
http://www.psoft.net/HSdocumentation/reseller/client_support_center.html
4. Possibility to migrate Cpanel accounts into Hsphere.
Below guide explains this feature:
http://www.psoft.net/HSdocumentation/admin/cpanel_migration.html
5. Possibility to migrate Ensim accounts into Hsphere.
Below guide explains this feature:
http://www.psoft.net/HSdocumentation/admin/ensim_migration.html
6. Possibility to migrate Cobalt RAQ4 Accounts into Hsphere.
Below guide explains this feature:
http://www.psoft.net/HSdocumentation/admin/raq_migration.html
7. Possibility to restore deleted accounts (without data).
Below guide explains this feature:
http://www.psoft.net/HSdocumentation/reseller/restoring_accounts.html
8. Possibility to tag an email as virus according to the attachment's MIME Type:
Below guide explains this feature (Section - MIME Type mode):
http://www.psoft.net/HSdocumentation/user/antivirus.html
9. Better mailbox list navigation in user control panel.
10. New reseller scheme for login to admin user account.
Please see this Flash video to understand the difference:
http://www.psoft.net/HSdocumentation/presentations/res_admin_new.htm
11. Affiliates are supported with moderated signups.
Below guide explains this feature:
http://www.psoft.net/HSdocumentation/reseller/supporting_external_referral_programs.html
12. Possibility to add sub-FTP accounts for Windows right from control panel.
This however will be a paid feature due to the way it has been implemented in Hsphere.
Below guide explains this feature:
http://www.psoft.net/HSdocumentation/user/ftp.html#ftp_subaccounts
Pricing for sub-FTP accounts is available at:
http://www.jodohost.com/windows.asp (for shared windows hosting customers)
http://www.jodohost.com/reseller.asp (for reseller hosting customers)
14. Possibility to switch asp.net versions right from control panel on Windows based hosting accounts.
Below guide explains this feature:
http://www.psoft.net/HSdocumentation/user/adding_dynamic_web_content.html#aspnet
15. Possibility to switch PHP versions (PHP4 and PHP5) right from control panel on Windows based hosting accounts.
Below guide explains this feature:
http://www.psoft.net/HSdocumentation/user/adding_dynamic_web_content.html#php
16. Major improvement in Windows Shared SSL implementation making it much more stable.
17. Even more selection in One-click installer (EasyApp) for Linux hosting accounts.
Below guide lists the options that will be made available:
http://www.psoft.net/HSdocumentation/easyapp/index.php?v=2.04
However this feature may take time to be available since it need MySQL upgrade that will be done separately.
Major points to be noted here:
1. Chinese Language for control panel interface will no longer be supported as Psoft has not updated its package to be compatible with the new release.
2. No new Catch All mailboxes will be possible. Existing mailboxes will continue to run as is.
3. Removed deprecated merchant gateways: Ematic, IONgate, InterCept, PayAndShop, Payready.
4. Important- All reseller using web payment systems( like Paypal) will need to setup the Instant notification URL again. This has to be done only once the control panel upgrade is completed.
You can find details about the change in format of URLs here:
http://www.psoft.net/HSdocumentation/reseller/web_payment_systems.html
5. Postmaster and webmaster mailboxes will carry a different behavior after this upgrade.
Below guide lists them (Section - "Postmaster and Webmaster"):
http://www.psoft.net/HSdocumentation/user/mailboxes.html
6. MySQL DBs will remain on version 4.0.27 for now and we will be upgrading DB servers for MySQL 4.1 one by one. There will be a separate announcement made for this, along with the possible schedule.
All customers are quested to ensure their applications are compatible with MySQL5.0.
Please refer to below official MySQL guides for your reference:
1. If your clients created databases/tables/fields in the tables with specific charset, please refer to the following documentation:
Character set upgrade - http://dev.mysql.com/doc/refman/4.1/en/charset-upgrading.html
Connection Character Sets and Collations - http://dev.mysql.com/doc/refman/4.1/en/charset-connection.html
2. To understand the changes when DB is upgraded to MySQL5.0, please refer to below guide:
http://dev.mysql.com/doc/refman/5.0/en/upgrading-from-4-1.html
Important- If you are running any readymade application or installed is from the EasyApp collection, please update it to the latest release to avoid MySQL database version compatibility issues.
7. EasyApp collection will be disabled for this time and enabled at a later date, once all our MySQL servers are atleast running MySQL4.1.
Downtime details:
Control panel will be down for upto 48 hours.
Estimated Webservice downtime is 30 minutes to an hour per Linux webserver.
There will be no downtime for any MySQL or PostgreSQL database during the upgrade.
MySQL Upgrade will not be done at this time but separately, upgrade Schedule for which will be announced shortly. On a precautionary note, we ask for 15 minutes of possible service interruption to mail and VPS services during this time for unseen issues.
During this control panel upgrade there will be multiple phases.
The first phase being the control panel server itself, this will involve the control panel services being completely down for the period of the upgrade. Linux web, mail and VPS services will be updated during this period.
The next phase will be server upgrades of windows servers and MSSQL Servers.
This change brings some major permissions changes to the Windows Servers, including an entirely new layout for authentication and permissions for anonymous web users. We will strive to keep all outages to as minimal as possible, but 3 hours time is to be expected during the permissions changes, there may be some slightly longer than this but we will provide updates as frequently as possible on our support forums for each server as we upgrade. Hsphere services will be stopped on each server prior to the upgrade, so in this regard the control panel may not be available for Windows servers until the upgrade is completed. We will not be performing all windows upgrades at the same time in order to minimize downtime and focus on a single server at a time ensuring sites remain available and testing after the upgrade is complete on each server.
Before this upgrade commences, we will be updating all our Windows and Linux servers to the latest OS patches.
For any possible issue/feedback/suggestion from you, we have created thread for discussion with our support staff or other customers for their inputs:
http://support.jodohost.com/showthread.php?t=10926
All updates for this process will be made available on this support forum thread:
http://support.jodohost.com/showthread.php?t=10925
And this is not all! We are pleased to announce some upcoming additions for our resellers:
ColdfusionMX7 support by end of November.
MS-EXchange support by end of December.
However, Reseller will not be able to offer new VPS accounts with the availability of MS-Exchange.
Existing VPS accounts will continue to work as it is.
Our goal in this upgrade is to bring as many new features as possible, but in a manner with the least impact on your site and business ventures.
