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Compensation for down time
- Thread starter zMaestro
- Start date
Yes you can. www.jodohost.com/sla.asp
Your own coding issues and problems beyond our control do not apply
Your own coding issues and problems beyond our control do not apply
If I am a reseller and having about 30 user accounts.
Only one account of them faced a problem and was down for about 12 continuos hours before it is back again. It was down because a mistake done by one of your technical support who was handling the ticket.
How can I calculate this?(
Only one account of them faced a problem and was down for about 12 continuos hours before it is back again. It was down because a mistake done by one of your technical support who was handling the ticket.
How can I calculate this?(