error logging into web-mail

CASE

CASE

Guppy


Has anyone gotten this message when trying to log into any web-mail client?


"Your Internet address has changed since the beginning of your mail session. To protect your security, you must login again"

A new client says it won?t let him into his email account. I can login to the same email without a problem.

thanks,
Kerri
 
Are they on AOL? AOL uses a bunch of proxies to connect, also dial up like NetZero 3G, uses a proxy system that could cause this as well.
 
Thanks for the wisdom, Stephen! Yes they are on AOL. So....is there a way for them to get their email?
 
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