New support system?

[SubSpace]

Date: Wed, 15 Dec 2004 14:51:00 +0530 (GMT+05:30)
From: Webmaster <[email protected]>
To: [email protected]
Subject: CONFIRMATION: Email Confirmation of Live Support Session from
jodohost.com
Cc: <[email protected]>

Hello, This is an automated email confirmation of your live support request @ jodohost.com. Below are your ticket details.
---------------------------------------
Ticket id: 43477
Department: Support
Username: xxxxxxxx
Userlevel: Reseller
Status: Open
Date Created: December 15, 2004
Date Last Modified: December 15, 2004

Is somebody testing the new support system? This isn't the usual support confirmation message

 

[Yash]

Yes, it's been under testing for a while now. We just deployed the latest version.

Has some nice functionality You could login to the live support system with your ticket ID and immediately talk with an operator