No reminder emails

Last Month
Dear Philip Harvey,

Your account will be suspended on Aug 17, 2004 due to the fact, that as of Aug 10, 2004 your account has an outstanding balance of -$35.00. Please remit payment immediately.


This Month


Dear Philip Harvey,

Your account will be suspended on Sep 17, 2004 due to the fact, that as of Sep 15, 2004 your account has an outstanding balance of -$35.00. Please remit payment immediately.

Whats is going on! this is shocking 2 months in a row and no reminder straight to this. This is no way to treat your clients.
Where are theese talked about emails you always say that 5 emails will be sent. I log and store all emails and you have sent none please sort this out.......
 
I got one of those last month, too. It kinda freaked me out. I hope they get the HSphere e-mail thing sorted out soon. Maybe the upgrade they are doing Friday will help.
 
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