Not receiving emails on Win19 domains

[BluJag]

None of my domains on Win19 are receiving emails - they can send them OK.

The domains show up OK , eg www.XXXX.net etc all fine. So, not a DNS issue?

I've raised a ticket but can't tell if it has been received as my re-seller email address is not receiving.

In my Reseller CP this bit under E.Manager/DNS Manger

Custom DNS records for DNS zone XXXXX.net

shows some of the data as 204.14.105.242 etc, but there is one
gw-mail5.XXXX.net which shows 173.0.142.205

This is all a tad baffling - how do I fix the 204.xx.yy.zz records to show them beginning with 173?

Thanks

 

[BluJag]

Stephen - any chance of some help on this - nothing getting through to the Helpdesk.

:-(

In an earlier post you say "Go to the dns manager, remove that mx record with the delete icon, then hit the 'restore default mx records' icon and it will resolve."

Maybe - but I don't seem to have a 'restore default mx records' icon ????????

 

[Stephen]

Default MX will be text not icon, it will only show after deleting the others. windows server/mail have no association, just as a FYI.