I have complained on numerous occasions in the past that JH staff have done a poor job of communicating to their customers, whether they be direct or resellers. I have exchanged private messages with Yash on this issue in the past.
It is obvious to me, and should be obvious to everyone else that JH is now making a serious effort in applying strict rules to their maintenance activities. While many of the activities are not done with lots of advance warning, JH is demonstrating an obvious improvement in their communication plans by posting in the forums and sending e-mail to customers to advise them of upcoming or in progress activities. Many of these activities are proactive.
It's now our turn, as concerned customers (you must be concerned if you're even reading this) to do our part:
1. Before complaining about something, check the Network Outages & Announcements forum for posts relating to your problem.
2. Before complaining about something, check your notification e-mail address to see if you have received an e-mail about the problem (while you're at it, ensure your e-mail address is correct in HSphere in the Contact section)
3. Submit a ticket providing details about the problem before complaining in the forum.
4. Once a ticket has been submitted, you can post in the forum if you're interested to see if others are experiencing the problem. There should be no need to post in the forum asking JH to check for the ticket (unless you didn't get a confirmation e-mail when submitting the ticket -- this according to JH indicates that JH didn't get the ticket).
If JH continues to provide excellent communications on their activities, the least we can do is minimize the useless chatter in the Forum by following the above guidelines.
Of course you are free to do as you wish -- no need to listen to me. But ask yourself, are you making things worse while the rest of us are trying to improve the situation?
It is obvious to me, and should be obvious to everyone else that JH is now making a serious effort in applying strict rules to their maintenance activities. While many of the activities are not done with lots of advance warning, JH is demonstrating an obvious improvement in their communication plans by posting in the forums and sending e-mail to customers to advise them of upcoming or in progress activities. Many of these activities are proactive.
It's now our turn, as concerned customers (you must be concerned if you're even reading this) to do our part:
1. Before complaining about something, check the Network Outages & Announcements forum for posts relating to your problem.
2. Before complaining about something, check your notification e-mail address to see if you have received an e-mail about the problem (while you're at it, ensure your e-mail address is correct in HSphere in the Contact section)
3. Submit a ticket providing details about the problem before complaining in the forum.
4. Once a ticket has been submitted, you can post in the forum if you're interested to see if others are experiencing the problem. There should be no need to post in the forum asking JH to check for the ticket (unless you didn't get a confirmation e-mail when submitting the ticket -- this according to JH indicates that JH didn't get the ticket).
If JH continues to provide excellent communications on their activities, the least we can do is minimize the useless chatter in the Forum by following the above guidelines.
Of course you are free to do as you wish -- no need to listen to me. But ask yourself, are you making things worse while the rest of us are trying to improve the situation?
