reseller support email not sending..

I'm trying to reply to a JH support response with attached files and keep getting this;

Hi. This is the qmail-send program at mail.m****here.biz.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<[email protected]>:


the email address i am replying to is [email protected]
 
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