I have quite a few sites that send out email from the web server. We have experienced large delays on page loads for pages that send mail.
The strange part of it is that once the page sends an email, if you immediately request another send (ex. from our mail test page), it executes immediately. The first time (in the span of 5 minutes or so) it attempts to send the email, it takes the smptclient.send method invocation at least 22 seconds to send the email, per our detailed logging.
Several of our ecommerce sites are experiencing this issue. When a user submits an order, the site sends out emails (one to customer, one to admin). Due to the delay, customers are sometimes clicking the submit button again. Granted, there are other ways around this issue, but I'm not here to debate the developer's code design. I need to find out why it's taking over 22 seconds to send an email.
Server: hwwin1
Mail Server: mail9
The emails send fine, so I don't think it's an issue on our end.
Ticket submitted, but no help from support so far. RS #CKT-86064-408
thanks,
-brit
The strange part of it is that once the page sends an email, if you immediately request another send (ex. from our mail test page), it executes immediately. The first time (in the span of 5 minutes or so) it attempts to send the email, it takes the smptclient.send method invocation at least 22 seconds to send the email, per our detailed logging.
Several of our ecommerce sites are experiencing this issue. When a user submits an order, the site sends out emails (one to customer, one to admin). Due to the delay, customers are sometimes clicking the submit button again. Granted, there are other ways around this issue, but I'm not here to debate the developer's code design. I need to find out why it's taking over 22 seconds to send an email.
Server: hwwin1
Mail Server: mail9
The emails send fine, so I don't think it's an issue on our end.
Ticket submitted, but no help from support so far. RS #CKT-86064-408
thanks,
-brit