WIn23 not responding - resolved

Pratik

Pratik

SkyWalker
Staff member
Win23 was not responding and we did a IIS reset but its gives errors on loading
 
Re: WIn23 not responding

php.ini is the problem here and we are rectifying it now
 
Re: WIn23 not responding

we have restored the proper php.ini now but will have to reboot the server for the effect to take place
 
Re: WIn23 not responding

We have rebooted the server and it is all up on KVM, but we are not getting a ping. We are working on it to check from KVM right now.
 
Re: WIn23 not responding

ping is up, however there is still an issue preventing IIS from loading sites, it is giving service unavailable immediately. I am checking the metabase for any errors.
 
Re: WIn23 not responding

Only one pool is having this error now. We are working to move all sites out of this pool, it is the default pool so there may be quite a good number down, as we only move sites out of this pool a few times a week. We are working to do it as quickly as possible.
 
Re: WIn23 not responding

It is not a problem of the pool itself, we have moved most of the sites already, and it is also crahsing the new pool. so there is some site causing this crash to happen. We are working to trace which one, but also to get as many as possible up and isolted away from th problem.
 
Re: WIn23 not responding

Making good progress in isolating it down, if you have a site that is down it should be up in the next 10 minutes, but the number of sites donw at this point is quite limited in number
 
Re: WIn23 not responding

we have the issue now isolated down to one of 10 domains/subdomains. Since subdmoains are treated like domains in hsphere it can take a bit longer to trace this out.
 
Re: WIn23 not responding

We have found the cause, and stopped it. It was more than one site as the cause. It was a group of linked sites there were not legit accounts, from people that signed up on resellers having no billing accounts enabled.
 
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