Search results

I am noticing that when I respond to a ticket in the reseller ticket system, my posts are titled as being sent by "[email protected]", not by my email address.

Re: Reseller ticket system Several months have passed and this issue has not been resolved. When I initiate a ticket in the reseller ticket system, I will always get a response back in under an hour. That far is good. However, when I respond to the ticket after its been initiated, either by...

No, my email and contact information in are the same both on HSphere and Cerberus. I checked on Cerberus and there are 4 open tickets that have been unanswered for a few days. I'm not sure, but I think this all started happening after I signed up for anonymous support. Could there be a...

Reseller ticket system I have been a Gold Windows user until just recently when I opened a reseller account and transferred my Gold account to the new reseller account. I have never had a problem with customer support with my Gold Windows account, but as a reseller I have had 2 tickets go...