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We've been updating Facebook JodoHost page since the start, services are coming back up now.

We've gotten it mostly resolved now IIS is up but may restart again a time or two, it hung up and required a reboot and now finalizing again.

You may have issues with Symantec certificates, as Symantec certs had their trust revoked because of very severe mis-management of their CA certificates. This resulted in DigiCert taking over the Symantec business, you should have gotten multiple mails on this registered email address about...

You have to register on the support desk to be able to send mails to make tickets. We mass mailed this long time back when we made the change. This likely was not an FTP breech, but could have been if the password was weak or computer compromised since a lot of malware search for FTP info...

Updated on Facebook and forgot to update here, issue has been resolved for a number of hours now, the network degraded to a point the SAN links were not responsive.

We're investigating an issue with the SAN backend, we're seeing some network degraded and it's impacting some servers availability.

Shared VMs all up now, maintenance is completed. Not really any issues encountered just took a little longer than expected for 2 nodes to complete updates, but within the announced time as 50 minutes was the maximum taken

Client VMs are all up and going, A couple shared VMs are still down as one node taking a while for the patch process to run. WHMCS is down due to this, the JodoHost site is up and going.

We are down to the last node now which will include the JH site server in the maintenance, Facebook page also updated now.

Client VM are starting up now, another pair of servers rebooting now

Shared services VM is back up and VMs on it are laungin one client node is still installing updates during the 'down' process of rebooting

Both of these nodes are taking a much longer time to reboot. However finally moving on %'s done it was saying 8 to 15% for a long time but jumped upwards now.

One of the client nodes is rebooting now.

That node is complete and all the servers are back up on it after a short time down.

One server node is ready to reboot and about to be issued now.

We will be performing maintenance on all Windows based server nodes during this maintenance Window: Windows Server node maintenance Window Oct 6, 10PM CDT (UTC -5) until Oct 7, 7AM CDT (UTC -5) Servers may be unavailable for a time period of 15 minutes to 1.5 hours during the window as the node...

There surely must have been something wrong there on the anti spam, because it is way better than that, did the users login and set preferences at all? Found issue with your account, everytime the cron job is running it is making you inactive on the account again due to the cancellation, we're...

Techs were aware of the issue and gave me the mail ID on your account, its resolved now, they did not have permissions on their profile to fix it.

Hrm, ineffective anti spam? Interesting first time I've heard that, its been doing really well for us and others using it. It probably made your account 'inactive' which can sometimes lock you out. Send me your email address associated there and I'll check the user if they haven't gotten you...

Actually did find the ticket, and their directions were correct, in the wizard it does provide the private key and and you just copy and paste it. However the zip provided and the details weren't valid to proceed. The ticket was quite honestly just fine, but you gave up and did things a...