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  1. Stephen

    Scheduled Power Maintenance Window, April 28th 11pm-5am CDT

    We're going to start shutting down nodes in about 7 minutes now. Trying to hold off as long as possible while still being safe!
  2. Stephen

    Scheduled Power Maintenance Window, April 28th 11pm-5am CDT

    I've got some very bad news, and not a happy customers right now. It turns out our A/B circuits aren't A/B circuits, both both the same, and both going down. This is very bad because we intentionally ordered the 2nd circuits after power problems caused some reboots last year with the UPS system...
  3. Stephen

    Scheduled Power Maintenance Window, April 28th 11pm-5am CDT

    Just a bump reminder, this is happening tonight!
  4. Stephen

    Scheduled Power Maintenance Window, April 28th 11pm-5am CDT

    Scheduled maintenance announcement On the evening of Saturday, April 28th, 2018, the datacenter facilities will be performing some major preventative maintenance within our critical power infrastructure at the Dallas data center that houses our VPS, reseller and shared hosting infrastructure...
  5. Stephen

    Anyone using HSPHERE email lists?

    one I learned about today that looks really good, and free! https://groups.io/ No targetted ads, no data harvesting is part of their motto too.
  6. Stephen

    Anyone using HSPHERE email lists?

    Oh that's a bit different, not many use such anymore so I didn't even think of such. Are these people willing to move to a facebook group? The modern version of the same thing? :)
  7. Stephen

    Anyone using HSPHERE email lists?

    the only email services you should use for lists are transactional mail these days. Mails that account for non delivery, track spam etc. mailgun, mailchimp, constant contact etc.
  8. Stephen

    MSSQL17 Not Responding

    MSSQL17 wasn't down. I believe you must be wrongly using the PROXY service only for OUTSIDE access for internal purposes, this outside proxy is not supposed to be used for anything but temporary management access to the servers. It's not designed to be used for internal, and sometimes during...
  9. Stephen

    Temporary issue with Credit Card Billing on Hsphere

    There is an issue happening now on auto billing Credit Cards on Hsphere, if your account is past due and set to be suspended today, please let us know on live chat or ticket and we will give you a temp credit.
  10. Stephen

    ALL SERVERS Maintenance Window until Jan 21st, potential reboots and downtime

    Not all work was completed in the timeframe because of some adverse side effects of some patching(random reboots, very extreme cpu usage, and some cases apps just closing out and crashing). We don't have a timeframe for the next window yet but will update when further major reboot times are...
  11. Stephen

    Emergency Contact?

    always has been helpline AT jodohost.com (change out the at for symbol) This goes to on shift manager and executive manager too.
  12. Stephen

    Email Hosting

    You can do the same with it here if using external hosting for email, disable the email service, and setup custom DNS A, MX, TXT records for them as required in Hsphere.
  13. Stephen

    Plesk Windows Server Upgrades Window Friday 9PM-Saturday 9AM

    This is likely going to run longer than anticipated as it is still just about 70% done and has been going all night. The sites and all haven't been 'touched' yet to move to the new server so no changes have taken effect.
  14. Stephen

    Plesk Windows Server Upgrades Window Friday 9PM-Saturday 9AM

    We will be upgrading the Plesk Windows server to the latest Plesk, as well as upgrading to Windows 2016 Server. This will bring about several changes, including a new WordPress Deployment Toolkit and upgrade tool, .NET CORE, Node.js services, SQL 2016 support, Let's Encrypt SSL support for Free...
  15. Stephen

    ALL SERVERS Maintenance Window until Jan 21st, potential reboots and downtime

    Maintenance Windows Time: Now until the end of Jan 21st (and may be extended if needed) Target time of Reboots maintenance: All day on Weekends or 9pm Central-5am Central (UTC-5) on weekdays Potential impact: Normal to extended reboot, 5-45 minutes each reboot and 2-4 reboots required. As you...
  16. Stephen

    Launch of Enterprise class Mail Security

    Dear Customers, Please refer to our earlier email regarding email anti spam and security, for the last few months we have been testing various Mail Security options and systems. We have tested or reviewed quite a few of the market leaders specializing in this area, and now have decided on the...
  17. Stephen

    Please submit tickets for all support the next 48-72 hours, live chat limited

    Hello all, due to holidays and a mean flu running around combined, we're running on a skeleton crew staff wise. Live chat will be very limited over the next 48-72 hours time frame and may not include technical support. We'll be directing everything there to ticket as well as billing and sales...
  18. Stephen

    I want to buy a Web hosting.

    Open a live chat with us and talk to a sales person we can discuss pre-payment discount.
  19. Stephen

    Few Windows server down

    We'll be waiting this one out, the servers not up yet are on the SAN storage which is coming in boot after the update processes, so it is not able to complete boot of the SAN storage based virtual machines. At this point the windows updates have to complete to get us control again to fix the...
  20. Stephen

    Few Windows server down

    I've rebooted the node, and Windows updates again have run but took a bit longer to complete this time, and again at 100% Now, The servers are coming up in the background, again, and I'm hoping that they will all come up but if not it looks like it is going to be a waiting matter to get the...
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