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Two support tickets (#429583, #205323) over 12 hours old, with no replies. Client sites down, databases inaccessible, and zero communication from JodoHost. Can we PLEASE have an update and some response from support?

I'm desperately trying to get a backup from MSSQL12. Two tickets and 12 hours later - not a single reply from support, not a single update anywhere. This is totally unacceptable.

Hi Abhishek, seems you're having a major outage at the moment. I can't access any custom sites or databases. However I can't get a reply from support (ticket #205323) even after a few hours, and there are no updates on the forum. Can you please tell me/us what the current status is? I'm...

Hi Shubham, seems you're having a major outage at the moment. I can't access any custom sites or databases. However I can't get a reply from support (ticket #205323) even after a few hours, and there are no updates on the forum. Can you please tell me/us what the current status is? I'm...

Hi Stephen, long time no speak! Seems you're having network issues there... Can't access any custom sites or databases. However I can't get a reply from support even after a few hours, and there are no updates on the forum. Can you please tell me/us what the current status is? I'm surprised...

Very disappointing that I have to resort to posting in the forum to try and get something done about an URGENT issue! The ticket is #333957. (created at billing.jodohost.com) All of my clients seem to be suffering from a failure of email forwarding. None of them are receiving emails from...

Thanks!

To add SPF to a domain, one typically adds a TXT/SPF record as below: Question is, which mail server domain name do I use for <mail-server>? Do I use "mailX.mydomain.com" as seen in the CP, or should it be "mailX.myhsphere.biz" or something else?

Hi, that is completely unhelpful, as the problem is persisting! Check further! Have you created a test mail forward yourself and tried to send an email to it? You will find that it does NOT WORK. Please do it now. Create an email forward yourself in that account, and send an email to it. If it...

Hi, email forwarding has stopped working for a client's account, which has several domains in it - all of the domains have stopped forwarding emails. Details are in ticket: https://billing.jodohost.com/viewticket.php?tid=305210 All the domains seem to be on win34. It's been 3 hours since I...

I emailed helpline AT jodohost.com a few hours ago but haven't received any acknowledgement. What gives there?

How do you mean? Lots of emails to helpline suddenly? :) Thanks for pointing that out, I actually never knew about it... always just PM'd you if it was a weird one. :)

Fair enough re the support shift.. this particular issue seems to be a tricky one, so speaking to the same person would have helped. But it's possibly beyond their level of support, as I'm just getting pretty standard, low-level responses. Apart from PM'ing you directly, how does one escalate to...

A suggestion I'd like to make is that, when a support ticket is created, it is assigned to a *single* support technician - so that a conversation can be had with the same support person, who knows the issue and can go through a systematic problem-solving process, knowing what he has tried before...

I just signed up a friend for a shared hosting account, and received a call from Jodohost sales support, to verify my c/card details etc. The call was very polite and easy, though the phone line quality was very poor/crackly. The problem I see is that, for us in places like Australia, UK and...

No problem. :)

What I suggest is to simplify the problem. Create a small script - 1 line only - which intentionally causes an error. Eg. <% x = 1 / 0 ' This will cause an error %> Then open a support ticket, pointing them to that script (eg. http://yourdomain.com/testerror.asp) and tell them to make the...

Google "classic asp error web.config" (no quotes) Articles which may be helpful: http://stackoverflow.com/questions/6324801/what-is-required-for-an-iis-site-to-send-error-details-to-the-browser...

Depends exactly what problem(s) you're having, but in my case, it was a matter of IIS's ApplicationHost.config (config at the application level) needing an entry added to allow <httpErrors> to be overridden at the web site level, in web.config. By default, certain sections in web.config are...

Hi dman, support was able to unlock that section for me, once I realised what the issue was. Not sure if they needed authority from above first, but give them a try. Just open a new ticket asking to unlock the <httpErrors> section so you can control it at the site level.