Search results

I'm having issues with one of my clients PHP forms. No email has been received since 7/29 and they usually receive 1-2 a day at least. I've changed the port to 587 but emails are still not being delivered. No other changes have occurred and the PHP script returns "Mail Sent". They are using mail...

Hey Stephen, Ok. So I can just turn it off or disable it for one domain in an end user account with multiple domains and it will stop delivering some to the Jodohost email server? Just want to make sure emails are not bounced or lost. Thanks!

I'm having some issues with the email setup with Google. I've added the Google MX records and removed the default MX record. Most emails are received but some are still only being delivered to the mailboxes on at Jodohost. Many of those that are not being received are emails sent from my clients...

First let me say I've been with Jodo since at least 2006, have been generally happy with the service and have had relatively few issues. Support has generally been responsive and issues have been resolved in a timely manner. Thanks for the the great service! With proper appreciation for Jodo...

Just got the following after 5 minutes trying to load the a page on the CP: The webpage at http://cp.xxxx.com/psoft/servlet/psoft.hsphere.CP/xxxx/6897007_0/psoft.hsphere.CP might be temporarily down or it may have moved permanently to a new web address. Error 7 (net::ERR_TIMED_OUT): The...

FTP access is also very, very slow. It a minute or more just to connect via FTP right now and uploading files takes longer than normal.

Hello, I am experiencing very slow response or no response from some of my sub CP accounts. This happens sometimes at night but I don't recall it being this slow during the day. Pages won't even load and I need to add a FTP sub account. Is this a known issue right now? Thanks!

Ok, I'm all good now. It appears this can be set server side and that this does not show up in the HSphere settings, which explains why I didn't see this set anywhere. This must have been set server side for all these sites at some point. I will be sure to set this specifically in the future so...

Sorry Stephen, I'm still a bit confused... and I know you are a busy guy. :) Jodohost support helped with a few from my ticket but none of the domains show Directory Indexes turned on or set on the Web Services configuration page for the domain in the Hsphere CP. Where I have deleted the HTML...

Ok, so since I haven't set this on these sites previously I assume that when I turn on the ASP setting it updates the directory index to default and when the migration occurred this ASP setting was not transferred. Is this correct? Just want to be clear about why it worked without setting this...

Yes it appears that I can fix this by removing the index.html and CP files. I was looking for a default page load order setting in Hsphere but can't find it right now. Is there one? Thanks!

Hey Stephen, Thanks for the reply. I have submitted a ticket as well: [RS #CGJ-85812-247] . Most of these sites are using ASP and probably do have the original CP index.html in the root. They should generally all have the directory index turned off and it is this way for accounts on the old...

Let me clarify a bit more, the sites are not down completely, but all 14 actual sites are showing the HShpere CP page. Seriously, am I just confused or am I having an real issue after the migration? I thought this would be seamless, that the old IPs would be online, and the site files would be...

Am I missing something about the recent migration of Win 20? I have no dedicated IPs on Win20 but all the sites on that server are down. They all us e a custom Name Server and I understood that their would be no Name Server changes at this time. What do I need to update on my Win 20 sites to get...

Thanks Tanmaya. I have created a support ticket, #OQW-69227-114, awaiting a reply. Web10 is showing as paused in the Jodo Pulse page. http://204.10.110.227:8080/pubgrp?uid=7FD1F035-6A2A-4023-A41F-EE65F77D6953

Hey Stephen, One of my sites on web10 continues to go up and down and it is down right now. it went up and down 10-15 times over the last 8-10 hours. Is this another issue? Here is the current error: Internal Server Error The server encountered an internal error or misconfiguration and was...

Hey Stephen, Thanks for the quick reply! Yeah, I was thinking I would subit a ticket as well. But I'll wait if we can look into here. I have never missed one of these emails so it was strange that I didn't get one for this account. Some things have been picked up recently by Google's spam...

Hey Guys, I had an email bounce to a client of mine on mail6 today and I went to investigate the cause and found his account was close to the limit. Usually I get a Warning (Approaching resource limit) when any email account gets close to the quota but I haven't gotten on since 1/10/11. I...

Hey Guys, Yes, it is back online.... Thanks for the quick response and resolution!

Hey Stephen, Hope you've been well! IP migration, that doesn't sound good. Is this the IP migration for the move to the new DC? I have custom name servers. This is only effecting my web10 domains. The server status page shows paused as well. I just sent in a ticket as well, CEL-13060-183...